Complaints
This profile includes complaints for The Federal Savings Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 61 total complaints in the last 3 years.
- 19 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Repeated telemarketing calls from this bank, typically once per week. The caller ID information is spoofed making it appear to be a call from ******. Only after several minutes do they give a call back number as ************ which allowed me to identify them. They are trying to sell me refinancing on my house and seem to have a lot of financial information about me that I did not authorize for them to have.
Business Response
Date: 03/07/2024
Please see attached.Customer Answer
Date: 03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:02/16/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a retired Vet and I was directed by my lender ******************************* to do a VA no money down loan application with the The Federal Savings Bank. In mid-December I started working with ********************* and was approved for $200,000. *********************** and ***************************** were to be the co-signers on the loan to cover the additional $189,000. There were modifications to the loan without our knowledge or permission. ************ coordinated and communicated with our Realtor including relaying loan status information that was not communicated to any of us, the borrowers. Additionally, ********************* along with ******************************* requested a letter from the co-borrowers and instructed them what to put in the letter. The co-borrowers are first time home buyers and were not clear on what was being requested. They agreed to write a draft and send it for approval o ************. The draft was forwarded to their employers, and they were both fired. ********************* also failed to provide the loan denial letter to any of the borrowers in time to recover the ******* money deposit and ignored all of attempts to contact him to get it. We finally received the denial letter from ************ on 2/15 but the ******* money was considered 'forfeited' on 2/10 because we were supposed to close on 2/9Business Response
Date: 03/07/2024
Please see attached.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my concern and disappointment regarding the unauthorized disclosure of my personal information by your company. I was shocked to learn that my Social Security number, address and more was shared with different other companies without my explicit consent. As a customer, expect my private information to be kept secure. The disclosure of my information without my permission is a violation of my trust and puts me at risk.I request a thorough investigation into this matter and to address the following. The only person I have disclosed information to was ***************** ***. 1. Take corrective measures to prevent similar incidents in the future. 2. Provide written assurance that my personal information is secure and has been updated to reflect appropriate privacy controls. Please respond in writing within 15 days to address my concerns and provide a resolution. If I do not receive a satisfactory response, I may explore further action, including regulatory complaints and legal remedies. Thank you for your prompt attention to this serious matter. I look forward to hearing back from you soon.Business Response
Date: 02/12/2024
Please see attached.Initial Complaint
Date:01/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid ****** for a home inspection. The money was supposed to be returned if the inspection was not completed and or if I did not accept the mortgage. I went with Rocket Mortgage who also completed the home inspection. This was paid on 6/30/23. I am still trying to get my money back. I just want Federal Savings Bank to return my money. It has been over 6 months. They were to return it, right away. I deal with *********************** and ***********************. Just refund my money.Business Response
Date: 01/22/2024
Please see attached.Customer Answer
Date: 01/22/2024
Complaint: 21086978
I am accepting this response because: I am not interested in fighting with these crooks. If ****** is going to help them sleep at night so be it. I am glad that we went with Rocket mortgage best decision ever. Happy New year crooks.
Sincerely,
*******************************Initial Complaint
Date:12/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never authorized your company to pull my credit report!I never gave you my personal information,so how did you obtain my personal information?I want your hard inquiry removed!Business Response
Date: 01/09/2024
Please see attached.Initial Complaint
Date:10/20/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A personal loan was incorrectly reported to the credit bureau's destroying my credit and my ability to Re-finance my property to pay back this loan.They have reported this as a home loan and also had it on my account as a duplicate.No apology, no compensation or help.I will refuse to pay this loan until all the credit issues have resolved other wise i will have to seek legal council for negligence and Fraud.Business Response
Date: 11/03/2023
Please see attached.Customer Answer
Date: 11/03/2023
Complaint: 20758800
I am rejecting this response because:Federal saving bank did not resolve the negligent false reporting of the Loan. It still listed 2 separate accounts on my credit reports also falsely reporting this as a home loan that prevented me from completing a Refinance that was the original plan to settle the loan it its full balance.
now i have been approached by Debt collector but i did not receive any form of letter or communication before this.
i have always clearly stated i would pay the debt owed once my credit was resolved and compensation received.
You banks mishandling of my account informs me that you do not have the best interest of veterans. I will be seeking legal council on this.
Sincerely,
*****************************Business Response
Date: 11/17/2023
Please see attached.Customer Answer
Date: 11/17/2023
Complaint: 20758800
I am rejecting this response because:due to the negligence of your bank i was unable to secure the refinance to pay back the note in full. This destroying my credit and i had to sell the house instead of the refinance.
My legal counsel will be in contact shortly.
Sincerely,
*****************************Initial Complaint
Date:10/13/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent 495 dollars for the appraisal on October 4,2023 for a refinance that I was doing to The Federal Savings Bank with the banker ************** . So he did the application and asked me to send him the fee of an appraisal so they can go ahead with the process . He did the process and well it didn't get accepted. Then he told me that since it didn't get accepted that I would get refunded my money and so far I haven't gotten one ***** back from them. He said that it is accounting that is taking long to send it back to me . I have been waiting patiently but need to pay bills with that money that I had to put on hold so I can do the refinance that didn't get accepted .They should send it back to me as fast as I sent it to him . I am truly upset and have a feeling I have been scammed by their word . He is still keeping in touch when he wants to answer my texts or emails about the situation . Also says he is trying his best to expedite the situation but it's obviously not working fast enough .Business Response
Date: 10/27/2023
Please see attached.Customer Answer
Date: 10/27/2023
Complaint: 20731125
I am rejecting this response because: ******* told me nothing about third party fees so that's a lie . He told me the 495 was for the appraisal. That's all he said and I believed him . He didn't mention any third party fees of any kind . He told me to file out the application and sign them . If I didn't get approved that my 495 would be refunded. So I am very upset because I wouldn't have sent any kind of money to The Federal Savings Bank if I knew they would get my money like that . The people that are doing mortgage applications should explain everything in detail . Not just be in a hurry to s**** someone over . This isn't resolved .
Sincerely,
*****************************Business Response
Date: 10/30/2023
Please see attached.Customer Answer
Date: 10/31/2023
Complaint: 20731125
I am rejecting this response because: this isn't right and I think u all should make this right . This is wrong of the banker to not discuss this with me about the fees . No where in our conversation he mentioned fees because he was explaining the papers to me . I will make sure others know about this matter . I have seen many reviews about the same situation where they were not told and the banker said it was for the appraisal nothing for fees and that's what ************************* did . But ok .
Sincerely,
*****************************Initial Complaint
Date:10/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Loan officer made a hard inquiry on my Experian credit file without my permission, this inquiry was supposed to be a soft pull to prequalify for a home equity loan. The lead that they recieved clearly indicated that I was not interested in a refinance, yet, my information was handled as though I was and I am guessing they thought I wouldn't notice? Deceptive and underhanded. I DID NOT give permisison for hard inquiry on my credit file, verbally or in writing.Business Response
Date: 10/11/2023
Please see attached response.Initial Complaint
Date:09/21/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
It all started Aug 18 was told we would be able to close by Sep 15 and then Terrible communication. Especially from *************************** during a refinance mortgage loan. Never let me know we were waiting on a document until I reached out. I had to direct everything pretty much myself by bugging him. All documents required from me were uploaded within an hour, every single time. Finally get to the closing, sign it, notarize and mail out. Title company receives documents, then ********* says we need another verification of employment. Even though I had uploaded one 8 days!! before closing. Regardless I provide 3 alternate methods of acquiring VOE and then ********* just ghots me.Business Response
Date: 10/03/2023
Please see attached.Customer Answer
Date: 10/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/09/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Started mortgage refinancing.VERY pushyadvised that I did not know if husband would agree to some of terms (escrow account, lending fees). Paid $500 for appraisal (which was not scheduled). Had to deal with emergency health issue and kept receiving numerous texts/emails from appraiser and bank employeeshusband said he would not deal with due to behavior, fees, escrow requirement.told them to cancel process and refund $500 as we would not be going through with appraisal and did not wish to continue loan process. Was advised by ********************** (whom we had been dealing with from day one) that he couldnt cancel/refund and that we would have to contact his bossattempted to reach that person by both email and phone.no response.Customer Answer
Date: 09/12/2023
Complaint: 20579070
I am rejecting this response because:As you can see by the attachments (1-4), ********************** as very much aware of why we were cancelling this process; ********************** stated he was unable to refund the appraisal fee and that we would have to contact his boss (who has not responded to subsequent emails/calls); ********************* advised that First Federal kept contacting them daily wanting them to contact us daily to reschedule appraisal despite my advising appraisal company to wait until after I dealt with medical issue and ********************** was advised that ********************* was indicating that they were being advised to continuously contact me. NONE of the calls I received were from other lenders and ********************** is not being honest.
If Mr. ********* refunded the appraisal fee when said, we should have received same. We have not. When we receive a refund, we will close the file. We will also be leaving comments concerning Mr. ********* effort to displace responsibility for this situation. Thank you.
Sincerely,
*****************************Customer Answer
Date: 09/20/2023
I did notice a deposit in the amount of $272.05 going into my account today from ******************************, as you can see from the second screen shot, they withdrew $495.00 for this appraisal on July 13, 2023.I did not agree to any other fees/withdrawals. I did not have an appraisal. They still owe me $222.95! Please advise. Thank you. *****************************Business Response
Date: 09/20/2023
Please see attached.Customer Answer
Date: 09/25/2023
Complaint: 20579070
I am rejecting this response because:I/we did not agree to/nor were there to be any fees unless the loan was processed and accepted. We were asked to pay for an appraisal (we were told $500.00, but the account was only actually charged $495). We paid for an appraisal which we did not receive. We asked ********************** to cancel the process and refund our appraisal (copy of this email previously provided), to which ********************** responded that he couldnt and we would need to contact his boss. The Federal Savings Bank has only returned $272.05 of the $495.00. A balance of $222.95 is still owed. Thank you. *****************************
Sincerely,
*****************************Business Response
Date: 09/27/2023
Please see attached.Customer Answer
Date: 09/29/2023
Complaint: 20579070
I am rejecting this response because:The Federal Savings Bank keeps referring to the $495.00 we paid as application fees. We did NOT agree to any application fees. We were asked to pre-pay for an appraisal (***********************) which appraisal we did not receive and which was cancelled due to unacceptable behavior (numerous contact from appraisal company which they indicated was at the instruction of The Federal Savings Bank).
The balance of the appraisal has not been refunded.
Sincerely,
*****************************
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