Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to address a significant concern regarding the tub reglazing service I received from Art of Reglazing in July 2022. I entrusted their company with the task of reglazing my tub for a total cost of $1540.00, with the expectation that the work would be of high quality and backed by a 5-year guarantee. Unfortunately, I must express my deep disappointment as the tub has not held up as promised. The condition of the reglazed tub is far from my initial expectations, and I find it imperative to seek immediate resolution. Over the past few months, I have made numerous attempts to communicate my concerns and request the repairs that were promised under their guarantee, but regrettably, these efforts have yielded no results. Specifically, a person sent by their company was dispatched to address the issues with the tub, but the quality of the repair work was subpar, leaving the tub in a worse condition than before. I have diligently documented this process with emails and telephone records that clearly illustrate my numerous attempts to engage in a productive dialogue with his company. Regrettably, despite my persistence, there has been no follow-up from Art of Reglazing to address and rectify these issues.I kindly request one of the following resolutions: Immediate Tub Repair OR a Refund of my money paid for the service. I urge Art of Reglazing to promptly send a skilled technician to rectify the issues with the reglazed tub, ensuring that the work is completed to the highest standards and in alignment with the originally promised quality.Refund: Alternatively, should it prove impossible to rectify the tub to my satisfaction, I request a full refund of the $1540.00 I paid for your reglazing services.