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Business Profile

Blinds

Better Blinds Plus

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Horrible experience. **** is a complete scammer. We had an appointment for him to come and complete our installation. We paid a deposit up front. When it came time for the appointment. He ghosted us. Never called. Never even reached out to say that he wasnt going to make it. We left our jobs to come home early and made arraignments to be home and NO SHOW from him. After many failed calls he finally answered and said he had an emergency. We were appalled by this behavior and unprofessionalism. We requested our deposit back and did not want to proceed with his services. He refused to refund our deposit.

    Business Response

    Date: 05/03/2024

    To whom it may concern,


    This customer was not scammed, I spoke to the customer within 35 minutes of our appointment. I did unfortunately miss our appointment, my family had a tragic 911 emergency that included my minor son. It was a very difficult situation for me and my family. For the record I made an appointment a week earlier with this customer and they canceled on me, we would have avoided this problem if they kept the original appointment. I apologized over a dozen times for the inconvenience, The woman I spoke to would not accept my apology and explanation. I offered to complete the job as soon as possible. The customer responded by bullying me for a full refund and that she would ruin my business. I explained that I had her shade(s) and was ready to keep my agreement, I already paid for them. I then I apologized that her invoice clearly states, "No refund". Later her husband called to say, "If you are smart businessman you would refund the deposit because my wife works for and is high up at ********** and she will hurt your business". My emergency was real, the Mequon, WI Police responded to our 911 call that very morning, this could not have been avoided. This customer stated several times that they would ruin me! All I want to do complete the job and make them happy, I have many great reviews and I get many referrals, I would have even made concessions. But they had no interest in communicating with me, they instead made many threats on my business success. They are not very nice people to deal with, all businesses should be careful in dealing with them. 


    *******************
    Better Blinds Plus Inc.
    ************
    ************

Better Blinds Plus is NOT a BBB Accredited Business.

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