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Business Profile

Boat Transportation

Marina Cartage Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Boat Transportation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company truck damaged my car they refuse to contact me I've been contacting them for over a year multiple people! ****** ****** is worthless.I just want pictures they took of my car as well as reimbursement for having to fix my car that they caused. I have sent them the police reports and everything.

    Business Response

    Date: 01/10/2025

    There has been some turnover at the Safety position for Marina Cartage over the past year-plus, so it seems there was an issue communicating with Ms. ****** The complaint in question has to do with a reported Claim to Marina Cartage, ***** in which Ms. ******* vehicle windshield was damaged. I have responded back to her via email (attached), stating that we are denying liability due to lack of evidence. There was no rendering of services or any agreement in which Marina Cartage****** is responsible for any type of payment due to Ms. ****** Marina Cartage****** maintains proper Claim reporting guidlines and this incident was over looked with the turnover we have had recently.

    Customer Answer

    Date: 01/13/2025

     
    Complaint: 22744472

    I am rejecting this response because:

     

    these are some of the pictures i have sent them in the past due to their negleance. Like i responded to the company i will contact a lawyer. I have witnesses in my vehicle, police report clear damage to my car. You can see clear as day some of the rocks we help remive from the back of the semi trailer so it wouldnt happen to anyone else. I do not accept they arent liable because then why would they have asked me for a quote on how much it was to get fixed. Ask me for the police report number that your driver refused to stay for. He took pictures of my car that i have been requesting for over a year now. Just because you have turn over at your company does not mean i should have to pay the price for what was your company fault.

    Sincerely,

    ***** *****

    Business Response

    Date: 01/28/2025

    Ms. ****** you have every right to seek legal counsel on this property damage claim. The Better Business Bureau (BBB) does not handle complaints about claims or the legal process, looking into emails I do see where my predecessor informed you via email that the claim was denied (attached). I have been in my position since February of 2024 and have not spoke with you prior to the compliant. The company stance on the physical damage claim remains the the same, we are denying liability. As stated before, it is your right to address the claim through the legal process. 

    Customer Answer

    Date: 01/29/2025

     
    Complaint: 22744472

    I am rejecting this response because:

    Sincerely,

    ***** *****

Marina Cartage Inc. is NOT a BBB Accredited Business.

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