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Business Profile

Bridal Shops

Nathalie Loma Bridal

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2024

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was at the business on 6/15/24. Nathalie Loma has been contacted many times and made aware I am still owed $1,257.34 and refuses to respond

    Customer Answer

    Date: 07/17/2024

    2 tickets to ******* Gala, 1 dress rental and one tux rental 

    Business Response

    Date: 07/18/2024

    Dear Customer Relations Representative,


    First of all, I would like to clarify that ***************************** is not a customer but a digital influencer with whom we entered into a collaboration agreement on June 11, 2024 for the grand opening of our new location. As part of this collaboration, she requested two tickets for our upcoming Glamour Gala on September 28, 2024, and we additionally offered to provide attire of our collection for both her and her husband.


    I can confirm that ***************************** and her guest are already included on our guest list for the event. Please note that we have not yet sent out invitations to other guests, but she will certainly receive her tickets and she already has been notified regarding this matter. As soon as we send out the email for all our complementary guest tickets. 


    Attached are screenshots of all relevant communication regarding this agreement. It's important to clarify that while we do not typically provide rentals, we made this exception in the spirit of our collaboration with *****.


    The complaint now mentions unexpected financial figures which appear to be unsubstantiated and unrelated to our prior agreements.


    Should you have any questions or require further information during my review, please do not hesitate to reach out to me directly.


    Thank you for your assistance in facilitating this communication.


    Best regards,
    Nathalie Loma

    Customer Answer

    Date: 07/19/2024

     
    Complaint: 22000260

    I am rejecting this response because:


    Dear Customer Relations Representative, 


    On 6/11/24 we entered into an agreement which I completed in full on 6/16/24.


    I sent reminders to Ms. **** on 6/17/24; 6/19/24. Please note on 6/19/24 Ms. **** advised everything would be sent by ******** next week because she was on vacation. I sent an additional reminder on 7/3/24 letting her know this needed to be sent no later than 7/5 or I would be issuing and invoice. 


    After not receiving it, I sent an additional reminder on 7/9/24 that this invoice would be sent if not received by the end of the day. I sent the invoice via IG DM and email on 7/9 with a due date of 7/16. After 7/3 Ms. **** also stopped responding to communications. In addition I gave notice I would take additional formal action if not received on 7/16 which also went without response from Ms. ****. 


    The invoice sent after not receiving what was agreed to is based on the retail value of the tickets and an estimate for rentals agreed to.


    The tickets are available as you can see on the website:
    ******************************************************************************************************************


    Also based on ************** commutation you can see she confirmed they would be provided by ******** next week which at latest would have been on 6/30.


    While I am extremely disappointed to have to take formal action in the manner because my interactions with Ms. **** before this point were positive, Ms. **** has had ample opportunity to right the situation and has chosen not to. It has been over 1 month since our agreement is completed and non-response from Ms. **** after several reminders forced me to seek help. I am hopeful she will send over the agreed to tickets as requested multiple times. Over 30 days is ample time. If this does not get resolved my next step will be to file with Cook County but hope this will not be necessary as this is easily resolved if Ms. **** will provide what was agreed to. Im sure Ms. **** as a business owner can understand that payments should be issued in a timely manner and should not warrant multiple reminders or being non-response when clear direct communication was provided of expectations. 


    I am hopeful she will right this situation in a timely manner and wont force anyone in the future to take further action to entice her to do so. 

    At this time I still have not received anything from Ms. **** and thus this response is not accepted. 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:08/16/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Jan 24,2022 Ive made deposits to Nathalie for my wedding on august 24th 2022. Ive sent Nathalie multiple payments from my bridemaids. Nathalie harass me for the whole payment of the dress even tho the dresses was not complete. My wedding is here in 2 weeks and only 5 of the dresses are completed which wasnt the right color. One dress was completely different color from the other bridesmaids. I asked her can she do the dress over she tells me no and that its no way for her to remake the dress. Now Im losing one bridemaid. The other bridesmaid dress wasnt right weve been up there 5 runes and the dress still isnt right. I asked for a refund for all my dresses because alll the mistake the color of the dresses. She stated she willl not give me a refund. We paid this lady early this ********* just now getting a fitted for the dress and the dresses are wrong. She messes up my wedding day and now Im trying to find dresses for my wedding. She is unprofessional and dont need to be open. Im highly upset cause its not right. I dont have her dresses they are with her and all I want is my money back from her. Even trying to set appointments with her she kept telling me different dates n Times. So when I go to get store the steamstrees isnt there. Shes not making these dresses she is buying them and reconstructing them. But dont lie to people saying you make them and you dont. All the dresses were messed up. I never thought in a million years this would be me writing about how someone messed up my wedding day over some dresses.

Nathalie Loma Bridal is NOT a BBB Accredited Business.

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