Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/30/23, at about 5:30am, I received a text and accompanying email from my bank's ************************ that GOOD KARMA BRAND tried to run unauthorized charges on my debit card. I have never done business with this company and am geographically located in a place that would make our business seem unusual (I live in ********, ****** and this company is located in *********). Fortunately, my bank was able to catch this strange transaction and confirmed with me that it wasn't authorized. This company should be held accountable for being so careless in allowing this to happen to innocent people on a large scale.

  Business Response

  Date: 06/05/2023

  Thank you for advising us of Complaint ID# ******** from ******************* in ********, ** who informed you that his debit card was fraudulently charged on 5/30/23 by Good Karma Brand.  We are checking with our credit card processing partner to see if we can locate this charge.  ********************** it did not specify the amount that was to be charged. If we can obtain that amount, we can research this matter further.
  
  We suspect that someone is using the Good Karma Brands name to make unauthorized charges.  We are currently communicating with our credit card processing partner to see if they can determine who is making these unauthorized charges using our company name.  We will provide updates accordingly.
  
  Please note that the name of the company and the address on the complaint letter that the BBB sent ** is incorrect.  Our correct company name and corporate address are as follows:
  
  Good Karma Broadcasting LLC
  ******************************************
  Suite 200
  *********, **  53203
  
  We are not affiliated with Good Karma Chicago LLC" nor do we have a location on ******************************************************************************************, ** 60603.  That address belongs to Goat Construction Group:  ***********************************************.
  
  If you would please update your records, that would be great.  Thank you.

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I entered into agreement with Good Karma brands to promote my golf tournament on ESPN radio Chicago. I was mainly communicating with *******************************. They provided multiple options and I picked the 4 week plan that would have cost a total of $9500 that included ads, live interview with **** show and ********************* and *************************** (**** talk show hosts) participation in my event. Their estimate called for ****** gross impressions. I also requested option to cancel the plan within 2 weeks if there was no results and that would have brought the cost down to $6000. That unfortunately proved to be right. The ads started on May 5th 2022. I had an interview with **** on May 15th and by May 16th I cancelled the ads because the campaign was complete fail. 0 people signed up through ESPN. I was tracking the website clicks generated by ESPN and there was never more than 16 people visiting, coming from ESPN per day. According to their estimate there should have been ****** gross impressions per day. During this campaign i have asked ******************************* multiple times to provide a prove of ******* ratings and NEVER received it. When in the meeting with ******************************* and ***************** prior to my interview, ***************** has asked me to text him multiple questions numbered in order that would have explained the event during our live interview. I did that. But the interview itself which was suppose to be crown ****** of this campaign turned out to be complete disaster. ******* said it would be about 15 minutes long and it was 9. ***** had ***** and not present and ***** didn't follow the script and didn't even know my name. The ads ran for 11 days out of 14 and when i asked them to stop it and send prorated refund, they've send me a check for $200. According to my math, that should of been $1,285.71. There were so many instances of blatant unprofessionalism and false information from Good Karma/ESPN that I am asking for a refund of $5800.00 for multiple reasons.

  Business Response

  Date: 10/28/2022

  this does not pertain to Good Karma Brands Milwaukee, its related to our Chicago stations.  I can forward to them, or someone can send to ***************************, our manager in Chicago (**********************************).  Let me know what you suggest.

   

   

   

   

  Business Response

  Date: 11/18/2022

  Thank you bringing this matter to our attention.  Wed like to address ******************** complaint by providing the following timeline below and attaching documents to support our response:
  
  On 4/29/22, **************** agreed to a 4-week campaign with ESPN **** to grow brand awareness and increase registration for his event, The ************ Cup, for a total of $9500 that included the following:

  
  ***************** endorsement, live reads and pre-recorded commercials during the Chicago ******************************* (********** Show on ESPN ****
  ***************** and *********************** tournament participation
  Interview with **************** on the **** Golf Show on ESPN ****
  Commercials to air on *********, the ESPN Chicago App and ***** HD2.
  
  In the attached campaign proposal to promote his golf event, we offered **************** the option to forgo the final two (2) weeks of the campaign if he was not satisfied with the results, which would change the investment from $9500 to $6000.
  
  The estimated ******* gross impressions for the commercial schedule is based on ******* estimates which can be seen on the attached ******* Tapscan detail report.  We do not calculate the number of gross impressions ourselves.  We rely on ******* data.
  
  On 5/5/22, the campaign started on ESPN ****.  The very next day, 5/6, and the following day, 5/7, **************** contacted us to express his displeasure with the campaign because he did not see immediate results on his tournament website for signups.  We told him that two days of advertising was not enough time to see results and gave him the option to cancel at any time.  He informed us that he did not want to cancel at this time.
  
  On 5/8/22, **************** did an interview on the **** Golf Show, hosted by ********************** and ************************  Due to Covid, ***** was not able to be present in the studio with **************** and ***********  However, he was able to co-host from his home and participate in the interview.  We did not guarantee the length of the interview prior to the campaign, but ******************** is correct in that the interview was 9 minutes.  In that period of time, all the questions that ***** and **************** discussed prior to the interview were either asked by ***** or in the natural course of the interview, the answers to those questions were discussed, including how to sign up fofwe er the tournament by going to The ************ Cup website.
  
  On 5/9/22, **************** continued to voice his disappointment with the results of the campaign and specifically, the interview.  At this time, we encouraged him to stop the campaign if he was not happy with the results.  He told us he would let us know what his decision was.
  
  On 5/11/22, **************** contacted us via email at 7:20 pm and asked us to pause the campaign until 5/15 when ***** and ***** announce their participation in the campaign.  **************** would then inform us the following day if he wanted to continue with the remainder of the campaign.  We told him that due to the late request on 5/11 (see attached email), we would not be able to cancel the spots for 5/12 (the following day); however, the spots for 5/13 & 5/14 would be cancelled.   
  
  On 5/16/22, **************** officially cancelled the campaign and asked for the remaining balance to be refunded via a check to be sent to his address.
  
  On 6/7/22 & 6/8/22, we informed **************** via email that the amount that we are refunding him is $200.  He disagreed with the amount, saying that we owed him $942.86 because he calculated $235 for each day that the ads ran and we skipped four (4) days of ads.  We explained to him that since he informed us to pause the campaign late in the day on 5/11/22 and the logs for 5/12/22 were already scheduled to run in our system, we would not be able to remove those ads.  Therefore, we only owed him for the following two days that we put the campaign on hold:  5/13 & 5/14.  Also, we explained that the cost of each ad is not the same throughout the campaign.  It varies depending on the daypart.  He continued to push back on the amount so we offered several times to jump on a call with him to talk him through the breakdown, but he never responded back other than to email us on 6/15/22 to say that he would be contacting the BBB on this matter.
  
  ESPN **** values the relationship with all of our advertisers and although we cannot guarantee the outcome of a campaign, we strive to achieve the best results possible given the length of the campaign.  We entered into a partnership with **************** for only a 4 week campaign with the option to cancel the final 2 weeks if he was not satisfied with the results.  When he exercised his option to cancel, the campaign had only run 9 days which is a short time to achieve the results **************** was expecting.  We respected his decision to cancel and we refunded the $200 for the two days that the campaign was put on hold.
  
  We are attaching a spreadsheet that shows the breakdown of the invoice that was sent to **************** for the 9-day campaign with ESPN **** for The ************ Cup.  This shows the different rates that equate to each daypart that the ads ran.  As we mentioned to **************** a few times,we are happy to communicate with him on a call to explain this breakdown so he understands the numbers that are involved.
  
  Please let us know if you have any questions or need further explanation.  Thank you.

  Customer Answer

  Date: 11/21/2022

   
  Complaint: 18128399
  
  I am rejecting this response because:

  1. I need to see actual proof of ******* ratings for the times my ads ran. That was a main reason for me to agree to this agreement. If not provided, ESPN and Good Karma brands lured me into an agreement under false projections and not actual facts. Honestly after my experience i doubt that **** show has any listeners at all. 

  2. They did not follow questions in order during the live interview, therefore confusing me and not explaining the event completely and accurately.

  3. They said that every advertiser is invited for their annual golf tournament. I have never been invited.

  4. ESPN and Good Karma brand misinformed me in many areas of this campaign and they should be hold accountable for FALSE BUSINESS PRACTICE.

  
  
  Sincerely,
  
  *************************