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Business Profile

Broadcast Companies

Marquee Sports Network, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Broadcast Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To my knowledge I cancelled my Marquee Subscription on August 30, 2024 but was charged again on September 24. I told Marquee I wanted a refund and they refused to give me a refund and I really don't appreciate this. I will be contacting my bank if they do not refund me. They claim since it is from ****** Play Store that they cannot refund me, however, ****** told me at Marquees discretion they can step in and offer a refund. I am being lied to and want a refund

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a subscription from marquee sports network (which is owned and ran by them) for 1 month for $19.99. I believe I cancelled it on 9/30/2023 (day after purchase as I only needed it for 1 month) but when I looked at my statement, it looked like they charged me for a 2nd month. So I went back in and cancelled again and reached out to them asking for the credit as I had already cancelled prior. They said they wouldn't because they only saw my 2nd cancellation request which came after the due date. But if I did try to cancel prior and a technical issue caused it to not register, I shouldn't be billed for their error. It's only 1 month credit I'm requesting. And they can see I haven't even viewed it since being billed. I am requesting they give me the credit back to my card that was billed.

    Customer Answer

    Date: 11/02/2023

    Better Business Bureau:

    Hello, You can close this out if you would like. The business did resolve the issue and give me a refund. Thank you.  

    Sincerely,

    ********************; 

Marquee Sports Network, LLC is NOT a BBB Accredited Business.

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