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Business Profile

Bus Lines

Sunrise Transportation Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Sunrise Transportation Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sunrise Transportation Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ECS was a bus company that would pick up and drop off customers to *************** daily. My elderly mom has 1 ticket that she was keeping and keeping so when they did open back up from covid, she can go. Ive asked the gas station recently for her $30.00 back and they said, nope, ******** needs to give it to you, Ive called ******** and they said nope, we have nothing to do with tickets, call ECS. I just spoke to ECS and they mentioned to me that they DID refund everyone but has since stopped. I told them ok well, clearly this was an elderly person with high hopes it would open back up. Someone clearly needs to refund her, either the gas station who i bought it from OR ECS. ********* told me that he would give my number to his boss *** to call me back however Im sure there is going to be an arguement. All im asking is for who ever is responsible for making and selling these tickets two years back, refunds my mom. They were doing so and there should be NO FINAL REFUND TIMETABLE on this stopping, especially when we are working mostly with the elderly. Please advise. I am only looking for my moms $30.00 bucks refunded back to her. I have the ticket on her table. thank you. They should have no problem in doing so. If you need a copy of it, i can get that to you.

    Sunrise Transportation Inc is NOT a BBB Accredited Business.

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