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Business Profile

Cabinets

CRJ Cabinets & Countertops

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Kitchen Cabinets from CRJ CABINETS & COUNTERTOPS on September 21, 2021, in December, 2021 cracks started appearing on the cabinets doors. The owner or owners **************************************** /daughter) came to my home to evaluate the problem in March or April, 2022. In June, 2022 ********************** replaced the defective cabinets doors and helped to install the new one. In December, 2022, the cabinets doors he replaced started cracking plus the ones that were not replaced from the original installment, plus drawers. I spoke with (their operation manager? I am not sure what her title is) Ary (************) 9( on February 13, 2023 ( and texted her 2 examples pictures of the cracks on the kitchen cabinets doors. She said the owner was in ******** and she would call me back on 2/15 or 2/16/2023. I have not heard from her. I call and texted ****** *************) (owner/daughter) and she has not returned my call. The owner Mr. ***************************** does not speak English. So I could not reach out to him. I should not have received defective doors twice, I paid $5,482.44 for cabinets with 2 checks - total cost $6,677.44. I am 75/yrs, this is very stressful. I believe they are taking advantage of me because I am a senior. I am asking the company to replace the doors and drawers with wood that is not defective or reimbursement me for over half of the money so I can purchase better doors and drawers from a reliable company. I do not know how to upload but I can fax receipts, pictures ., the sale document I signed (OFFICE NUMBER ************)

CRJ Cabinets & Countertops is NOT a BBB Accredited Business.

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