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Business Profile

Car Rentals

National Car Rental of Chicago and/or Alamo Rent a Car

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a vehicle on the night of 7/26/24 from National Rental Car, located at Chicago ******************. The vehicle that I received was a ***** Suburban, which was the class that I had reserved. I needed the vehicle for a funeral for my loved one the following morning. However, I discovered the vehicle that I received had mechanical issues and was full of spider webs and spiders inside. The brakes were bad, the vehicle shook when driving on the highway, the tire pressure was low, and the vehicle had all kinds of damage to the outside of it. I was not able to enjoy it because of these issues and was very dissatisfied, as I am a valuable customer and an elite member who has rented several vehicles in the past. I ***orted these issues to the customer service *** that I spoke with over the phone and to the agent at the airport after returning the vehicle. I was told by several customer service ***s that management would be calling me regarding my complaint and have yet to hear from anyone. I have requested a refund and have not received anything as of yet. I dont know what else to do at this point since no one will contact me back regarding this important matter.

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had issues with my prior car rental. I added a day onto my trip and didnt receive a statement of the updated costs. At drop-off, I provided my payment to the attendant at Midway, but was not charged on that card. I was charged on the card I had on file which I did not approve. ($345.41)I was provided a statement the day after drop-off. It had a lot of unexpected fees and I also was under the impression that I had paid with the card I provided upon drop-off. (Invoice stated I still owed an additional $193.59)I have called customer service to understand further and that representative was great. I received a call from collections as well, so I gave them a call back on 2/23/2024. I was cut off five times in a row while talking. She stated she was confused why I was calling for more information. I kept trying to explain my confusion only to get cut off. She stated it is impossible to give an estimated statement before drop off because National doesnt know where the car will be dropped off at(?) When I finally got a chance to talk, she cuts off again Is there anything else I can help you with? to end the call abruptly. To not get an updated statement until after drop off, have an extra $150 in fees, charge a card I did not give permission for, and for their collection agents to (on multiple occasions) disregard my emails and my concern is, in my opinion, unacceptable.I feel I will just have to pay at this point, but this should not be acceptable business procedure in the future.Also - while speaking to their customer service rep, she stated that customers call to inquire about all of the extra fees OFTEN. Even she admitted she was confused why so many fees were hidden until after drop off.Rental dates were 1/10/2024-1/20/2024 Thank you for taking the time to read this.

National Car Rental of Chicago and/or Alamo Rent a Car is NOT a BBB Accredited Business.

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