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Business Profile

Cell Phones

VERIZON WIRELESS\CELLULAR SALES AUTHORIZED RETAILER

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phones.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I make a payment agreement on January for my payment of that month I suppose to make a payment the 14 and 28 of February but the ********************************************************** to make the payment that way I can get the lines back, now they want me to pay 120 extra on my bill for the reconnecting fees, this is been happening a couple times a ready, and They want to still change me, thay aren't able to help me at all

  • Initial Complaint

    Date:01/20/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I decided to switch phone carriers from Verizon to ********* ******** was offering a promotion where when switching to them they would pay off your Verizon phone. Once I received this debit card from ******* I tried many many times to get a hold of Verizon to pay them the money I owed for the phone. The owed $595 and that was the exact amount of what TMobile. I called and called Verizon with no success because I was no longer a customer. I didn't have my account number so I was using my social security number and Verizon kept saying it didn't match their records. I had Verizon as my phone carrier for over 4 years. So finally I decided I would go into the Verizon store and try to pay that way. Before I had a chance to do that I had gotten a text message from my bank (message is attached below) stating there was a fraud alert. Verizon tried taking $703 out of my account without my permission. I never had auto pay. The bank told me to destroy my card and come in to get a new card issued. I now have to change my card information and that mess that goes along with someone trying to fraudulently take your card info and take your money. I don't feel that I should have to pay them anything now after what they did. I am also curious on how many people they attempt to do this to. Verizon is a huge company and I can not believe that they would act so dishonestly and blatantly disregard the law and the proper way to get money for a bill.

  • Initial Complaint

    Date:11/13/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am so mad Verizon is trying to get me to pay for a phone that I got free when I signed up. I wound up canceling because the took away service with the sports channel which voided my contract the only way I could watch sports was to change cable and mobile package. I try to get them to put it back they reused and wanted to give us an 8 dollar a month credit. Or I could go get rabbit ears antennae which I was told would not work. Now they are trying to get me tay almost 500 dollars for cancelling. I dont have that money and I would have never been forced to change if they didnt take our channel away. I am furious I am on a fixed income and begged and called. This is retribution for leaving which I was forced to do because they broke their promise. When cancelled they did not inform me of any of this.

VERIZON WIRELESS\CELLULAR SALES AUTHORIZED RETAILER is NOT a BBB Accredited Business.

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