Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CCC is used by NJM Insurance and did not provide a fair value for my vehicle involved in a total loss. They do not rely on factual information and have built their algorithms to favor insurance companies. This is a huge conflict of interest and is hurting consumers to the tune of thousands of dollars. They have been a target of class actions and there needs to be further investigation into their business practices

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DOA(date of accident): 08/23/2022, USAAs insured is 100% at fault for damage to left rear of my vehicle and the clip on the intermittently working DVD player. USAA instructed me to go to Gerber Collision for repair estimate. I have been driving and in possession of my vehicle since DOA. 1st RED FLAG was a call from someone wanting to take my vehicle without my consent, authorization, or any communication regarding USAA, Gerber Collision, CCC One, IAA, and ************************* (all involved with the management/mismanagement of this claim) claiming my vehicle was a TOTAL LOSS/SALVAGE TITLE. A day later I received a Total Loss Settlement (TLS) that falsified, misrepresented material facts devalued my vehicle, elevating costs of repairs by: leaving off 14 specifications/details of my vehicle, downgrading original repair estimate from Gerber Collision from GOOD to FAIR, estimating my SEAT COVERS (not the actual seats), estimating the covering on the dashboard (not the actual dashboard), stating the interior is TAN/OAK (my actual interior is GRAY/CHARCOAL), claiming the GRAY/CHARCOAL overhead console w/ trip meter was damaged (it was NOT) and must be replaced with an INCOMPATIBILE $1734 TAN/OAK overhead console w/trip meter that only fits a vehicle with a sunroof/moonroof (my vehicle doesnt have a sunroof/moonroof), measuring my new tires as 11/32 and claiming they are 3/32 FAIR, stating an inflated $6700 cost of repairs, a 182% of 100% threshold, $4100 deflated vehicle valuation, later doubled the vehicle value to $8100 and threshold remained at 182%of 100%, USAA replied to the *********** insurance Division that it is less than 100% threshold & not a salvage/**** on the 2nd reply to the state claimed it had always been 117% of 100% threshold after gaining almost $200 by changing the INCOMPATIBLE TAN/OAK overhead console to an INCOMPATIBLE GRAY/CHARCOAL overhead console with trip meter, etc. Its been over a year attempting to resolve this and I have NEVER received an accurate repair estimate. The interior of my vehicle is GRAY/CHARCOAL & even the most recent repair estimate claims: my vehicle is tan, and all repair parts are to be replaced in the color of TAN/OAK, except now the INCOMPATIBLE over head console with trip meter will be in GRAY/CHARCOAL, the vehicle has been downgraded again down to FAIR, jumped back up to 182% of a 100% threshold, must be listed as a TLS/Salvage title even though it violates ************ statutes, had to file 2 police reports for harassment and threats of predatory tow practices because IAA,Title procurement Company, etc., stated they had a right to take my vehicle vehicle without my authorization, consent, signature, etc. To date, the vehicle has not been repaired due to stall tactics and continued bad faith, negligence, behavior with the handling of this claim. USAA, ****** Collision, etc. are holding this claim hostage and refuse for it to be started elsewhere due to the fraudulent behavior. Gerber Collision this week stated they have been instructed by USAA not to talk with me and direct all claim concerns to USAA. USAA has emailed that I must go through my insurance company or accept this fraudulent TLS/Salvage title and if I do not accept their bad faith, negligent misrepresentation of material facts and take the **** then USAA will force closing the claim with NO payment for repair. There is an open pending investigation with DCCA ****************** ***************. No frame or mechanical time are listed on the estimate/quote. According to *****, "For the purpose of this definition, a vehicle is a total loss only if there is material damage, including flood damage, to the vehicle's electronics, frame, unitized structure, or suspension system, and the projected cost of repairing the damage exceeds the market value of the vehicle at the time of the incident causing it to be declared a total loss." Thus, the vehicle should not be a salvage title and should remain as a clean title.

• Initial Complaint

  Date:09/15/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an auto accident on 6/8/23. CCC One is a third party company hired by State Farm to determine value of my vehicle that was hit by a State Farm customer. CCC One is not giving a fair market value for our *****. Upon looking for comparable vehicles for this company, none are below $5000. They are giving a value of $3181.78 when it is at least $5000 if not more.

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an auto accident on June 26, 2023 that was not my fault. My car was deemed a total loss and the valuation was provided by this company. It is significantly lower than what my car was actually worth and what it would cost to replace it with something near identical. I sent them 5 examples of this and they still refuse to pay what my car is truly worth. The examples they used had almost twice as many miles on it, was in worse condition, or was hundreds of miles from my home.