We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Colleges and Universities

Adtalem Global Education, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Adtalem Global Education, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Adtalem Global Education, Inc. has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In mid December of 2024, the president of the Rancho ******* office of *********************************, **** *********, had the students of the graduating class of ****************************************************************** preparation of the *****. If all steps were met, and we passed the *****, we were to be given a $400 check. I met all steps and passed my *****. I forwarded all of my information to president **** on February 7. As of this date, May 16, I have still not received the $400 check. Multiple students had to email not only ****, but they had to email the corporate offices to get any kind of answers. Three weeks ago, my classmates received their $400 and I have yet to receive mine. I followed the contract as I was supposed to, and *********** has not followed their end of the deal that they had us sign.

      Business Response

      Date: 06/13/2025

      Hi *******, 


      ********************************* ("***********") takes student concerns seriously and intends to investigate and address this concern. However, pursuant to the Family Educational Rights and Privacy Act (FERPA), *********** cannot respond to your concern through the BBB portal until we receive the attached FERPA release form, signed and uploaded. This will authorize *********** to share your information with the BBB. 


      Thank you. 

    • Initial Complaint

      Date:01/23/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a formal complaint regarding the violation of *** ********** with Disabilities Act) laws and the lack of accommodations provided in my case. The difficulty I have faced, coupled with the lack of communication and unresolved nature of this matter, has been extremely challenging.Despite my previous attempts to address this issue, it appears that there has been little progress or resolution. I want to emphasize the importance of adhering to *** regulations to ensure equal access and accommodations for individuals with disabilities.I kindly request an immediate investigation into this matter and a prompt resolution that aligns with *** requirements. It is my hope that through this formal complaint, the necessary actions will be taken to rectify the situation and prevent similar issues in the future.If there are any additional details needed or if you require further clarification, please feel free to contact me at [your contact information].Thank you for your prompt attention to this matter.Sincerely,*****************************

      Customer Answer

      Date: 01/24/2024

      Complaints have been sent to the company from 4/25/23 until 1/23/24 without resolution. I requested escalation to the manager of the company and have been denied and ignored. Please forward my complaint to headquarters for review. As they should be made aware of the lack of communication between their employees and consumers. 

      Customer Answer

      Date: 01/29/2024

      I would like to receive a response from corporate in regards to the lack of services provided by the company after numerous attempts to resolve issues. 

      Customer Answer

      Date: 01/30/2024

      What proof do you require? I am a student at *********************** which is served by this company. My student ID# *********

      Business Response

      Date: 01/31/2024

      In order for ****** to respond to the student's complaint through the BBB portal, and to discuss this matter with the BBB, the student must fill out and sign the attached FERPA release form. 

    • Initial Complaint

      Date:12/21/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******, a subsidiary of this company, fooled me into buying unlimited access to ****** for the *** exam. Meaning access until you pass.Ok, I got an email recently stating that they will take away the access unless I provide them proof of passing an exam recently or failing an exam recently, then they will give an extension for 12 months.However, when I gave them proof, they still turned a blind eye to it, denying the proof, and went ahead and emailed me. Sorry, we will anyways take away *********** US MORE. CHEATERS. in need my full REFUND of $3400 and $1000000000 for mental harassment.

      Business Response

      Date: 12/23/2022

      Adtalem sold ****** in March 2022.   Adtalem is not the appropriate party to respond to this complaint.

       

       

       

       

       

       

       

      Customer Answer

      Date: 12/27/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    Adtalem Global Education, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.