Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in to the *** College of Dentistry for an oral surgery consultation (Sept 2023) which was supposed to only have a $20-30 co-pay. I was very clear that I didn't want to incur any additional out of pocket expense. They said they needed to do an x-ray, but that it was fully covered by insurance. No followup was required after the oral surgury consult because it was only a precaution (suggested by a dentist there) and it turned out that everything was fine, so I checked out and left with no indication of other fees. Then, when I went back months later to see my regular dentist, they told me that I have a $340 balance for that x-ray, although I never received any bill or any indication when I left that I would be billed. I went in to try to clear this up but they said they couldn't do anything and would have a supervisor call me. I asked for a copy of the receipt (i agreed to pay the the $24 consult co-pay) and list of charges, and what they gave me still doesn't have any itemized indication of what they are billing me for, just a $340 balance. I am still waiting for that call from the supervisor, but I am not optimistic. I tried calling them but the mailbox is full. This is the worst customer service I have ever experienced and wish to let others know about their predatory business practices.

  Business Response

  Date: 04/18/2024

  Good afternoon,

  An adjustment request has been submitted to our billing office on April 16, 2024 to adjust off the $340 x-ray balance. The clinic manager attempted to call the patient on April 16, 2024 but patient did not answer. A voicemail was left notifying the patient that the adjustment was submitted. On April 18, 2024, the clinic manager called the patient and stated that adjustment was processed and a receipt reflecting a zero balance was mailed to the patient's home address on record.

  Thank you,

  *********************************
  Executive Director of Clinical Operations

  Customer Answer

  Date: 04/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/20/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have more than 3 dental cares at the business. I have prepaid all in full. But the business never send claims to my insurance company *********** and Blue Shield, ********). I have called billing phone several times. But no one answered.