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Business Profile

Colleges and Universities

Inspection Certification Associates
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Inspection Certification Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased/attended the *** Home Inspection training course and field events. To facilitate obtaining a license as a professional home inspector. My experience with *** has been nothing short of frustrating to say the least. I completed the online course as well as the in person training event. Wrapping up on or about February 12, 2025. My completion email stated that my transcript/certificate would be sent to me by mail in 2 business days. After waiting for 3 weeks, I contacted *** by phone to enquire about the delay. The ***resentative told me they would resend the document to me by regular mail that day, which was a Monday. I offered to pay for the document to be sent via ***********. So I that I could schedule my exam with the state as soon as possible. They refused to do this for me. I called *** back on Wednesday. The *** said we mailed it to you today. I then waited to the following Monday. After checking at the post office. I got on the highway and drove from my home in ******** to ***'s office in *********. After which, I was finally able to schedule my exam. After passing my exam, I strangely received another transcript for the 60 hour course only. With no explanation. I submitted this along with the transcript I previously had. To the state's ***** for my license. The state ***lied: that my in-person field training event transcript was outdated, as of 01-01-2025. And that my course provider should have supplied me with the updated transcript. After speaking to *** today. I was told they were unaware of the updated form, until recently. How could you not know. And why did you not send me both of the new transcripts at the same time! This is gross incompetence. Now I am waiting on them AGAIN to send me the correct transcript. So that my licensing application can be processed. Which can take up to 6 weeks. I do not want to have to drive to ********* again. This is ridiculous. I should be compensated. I am loosing money everyday that I am waiting on ***.

      Business Response

      Date: 06/09/2025

      Summary of the Situation and Resolution:
      The customer purchased and successfully completed a home inspector course through ***. Throughout the process, our support team provided standard assistance. The first significant issue occurred when the customer did not receive the original transcript/certificate mailings, due to an incorrect mailing address provided at the time of enrollment. This contact information has since been corrected in our system.
      The customer later identified an issue with the format of the transcript/certificate provided. This occurred because a former employee, who had departed the organization, did not share an important email notifying us of changes to the transcript format for 2025. Upon learning of this requirement, we issued updated transcripts to all impacted Illinois customers on April 9th. A subsequent update was required, and revised transcripts were sent again on April 24th. We proactively communicated these changes and corrections to all affected Illinois customers.
      The customer who submitted the complaint expressed that the situation caused a disruption to his plans. In response, *** issued a refund on May 15th (documentation attached). A follow-up communication was attempted on the same day, but we were unable to reach the customer directly. No further contact has been received from the customer since that time.
       It was an unusual situation for us and we hope that the refund made amends with the customer.
      Please let us know if you have any additional questions.
      Best,
      ***** ****
      CPO, Edcetera

      Customer Answer

      Date: 06/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. While there were some inaccuracies in their reporting. Such as the address furnished to them being incorrect. However, the organization has reached-out and made necessary efforts to compensate me for this experience. Thank you to the BBB, for facilitating it's resolution. 

      Sincerely,

      **** *****

    Inspection Certification Associates is BBB Accredited.

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