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Business Profile

Communications

iTEK Communications

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2022, I contracted ITEK Installation Corp to install a surveillance system at my beach house. Last October 2023, one camera stopped working. I reached out to ITEK to have the camera inspected, they sent a technician to the house who determined it was damaged and needed replacement. ITEK told me that I shouldnt worry because it was still under warranty because they offer 2 years after installation. This is the moment ITEK went silent. Multiple calls, emails and FB page messages have been ignored over a period of 2 months and counting (Dec 2023). They never replaced my camera. I have a system that I purchased from them, it still under warranty, but they refuse to repair the camera. If they don't repair my camera, I will have to replace the system (DVR + 4 cameras) all together because I have no vendor to service it when I need it. I feel I paid over $899 to a company that doesnt stand by their product, doesnt honor their warranty, and dismisses their customers calls. I appreciate your help in this matter.

iTEK Communications is NOT a BBB Accredited Business.

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