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Business Profile

Credit Union

National Police Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for National Police Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Police Federal Credit Union has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions.Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred.Please rectify this matter promptly. My account number is ********* and *********

      Business Response

      Date: 05/01/2025

      I can confirm that the matter has been fully addressed,  and we consider it resolved.
      The member was informed that our credit reporting was valid, and the member was found responsible for the debts they owe to us.

    • Initial Complaint

      Date:02/07/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm feeling immense stress and disappointment due to the unfolding situation on my credit report. It's clear that there's an error on your end or the company's part in reporting this misinformation. Hence, I hereby request and demand that you remove these accounts from my file within 30 days, as mandated by the Fair Credit Reporting Act (15 U.S.C. 1681i), or verify these accounts.

      Business Response

      Date: 05/01/2025

      I can confirm that the matter has been fully addressed, and we consider it resolved.
      The member was informed that our credit reporting was valid, and the member was found responsible for the debts they owe to us.

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This credit union has charged my account $7,027.00 with no contact to me or any information as to why. I wouldnt have even known if it werent for me noticing that my January **** payment has increased. The charge says that it is a loan advance insurance charge. I have never asked them for insurance or any type of loan advance. I have signed no paperwork in reference to that. I initially financed my vehicle through GM financial. I later came to this credit union to do a refinance, just to get a lower rate. My vehicle has been fully insured with the insurance being paid in full since I purchased my truck. I have sent multiple emails ******************** ****************** and made multiple calls, no resolution. They have proof of my insurance. I want this charge removed from my account

      Business Response

      Date: 05/01/2025

      The member failed to notify us that she had valid auto insurance for the auto that was the collateral for an auto loan.  By the terms of the agreement she signed, we were allowed to place insurance on the vehicle and that is what we did.  As soon as she provided proof of her own insurance, we reversed the charge and fully refunded the member.

    National Police Federal Credit Union is NOT a BBB Accredited Business.

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