Complaints

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• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had this company to make me a new Attic Window they call it a art window the window was too large I pay $830 for the window I asked the man to come back to fix it he told me he was going to send someone out he never did he told me he can't come out I called him several times I had to get someone else to come out to fix the window they charged me $600

  Business Response

  Date: 12/05/2022

  I had this customer coming to my shop with an old, ************* asking me to make a new custom
  window, a copy of the original one. I asked her who would install the window. She claimed that she had
  a contractor who would install the new window in the jamb. I told her the contractor must route the
  profile of the jamb, so that the window and jamb would puzzle together. She said that no problem, the
  contractor will do it.
  I made a copy of the window the same size as the original. On the day of pick up I placed the new
  window on the top of the old one and it was the same size.
  A couple of days later, the customer called me and told me that the contractor could not install the
  window because it was too big. I reminded her again that the contractor must route the profile of the
  jamb to the window, so that the jamb and window would puzzle together. She said okay, then she called
  me again and told me that the contractor does not want to install unless she pays more money.
  The customer asked me if I could install it for her. I told her that we do not do installation. She asked me
  if I knew someone who installed windows. I told her I can ask someone and connect him with the
  customer, but she would have to pay for installation.
  Unfortunately, I did not find anyone available to help her with the installation.
  Now, she is blaming me because she did not want to pay her contractor to route the profile and install
  the window.
  I am asking that this complaint would be disregarded, there is no basis for asking for a refund.
  I asked the customer to bring the window back so that I could show her that the new window is the
  same size as the old original one, but she refused.
  Sincerely, ***************
  Competitive Woodcraft, Inc.