Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  VirusTotal (an aggregator of security vendors) reports that Trustwave is classifying my website ************************** as "phishing"...This is absurd. It is a single page website, exactly like the other eight I maintain and have listed on LinkedIn.Phishing is an attack that tries to steal your money or your identity by tricking you into revealing personal information; such as credit card numbers, bank information...ExoEdTech SmartLabs, is just a project**************************From my point of view, this is not just a false positive, but a clear discrimination against subdomains hosted under "*******"...On my LinkedIn profile I have 8 references that are classified as companies because no other options were created by whoever programmed the site.**************************************** fact, there is one (1) foundation, two (2) research projects, and a couple of startups.All 8 sites are hosted on free providers (7 on ************ and 1 on Free Hostia).All 8 sites are single page sites published on WordPress.All 8 sites have valid SSL certificates and are accessed via https.All 8 sites use the same template, the same plugins, the same configuration - without exception.And I haven't changed anything since it was published.There is nothing hosted that could be considered dangerous, threatening, or phishing...I personally wrote all 8 and I challenge any person or institution to prove otherwise.Some "security" vendors, such as Trustwave, are acting irregularly, trying to get the market's attention in an immoral way. I would say, illegally.If you accuse a person, an institution or even a website of "phishing", you have to prove it.Because if you accuse without proof, you are committing a crime.What Trustwave is doing is fake news.A legitimate company, or even a company that wants to appear legitimate in the marketplace, should not be doing this.

  Business Response

  Date: 03/03/2025

  Hello, our support team has responded to this user and removed the flag against their site. I've attached the email where we notified the user as such.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 23008891
  
  I am rejecting this response because:

  About: "Hello, our support team has responded to this user and removed the flag against their site. I've attached the email where we notified the user as such."
  
  ******************** platform is not trustworthy and has once again accused my site of practicing "Phishing"
  
  *******************************************************
  1/94 security vendor flagged this domain as malicious
  *****************
  *******
  Trustwave Phishing
  
  *************************************************************************************************************
  1/96 security vendor flagged this URL as malicious
  **************************
  *****************
  Trustwave Phishing
  
  If you claim or accuse someone, a company or even a website, you have to prove it.
  No platform has the right to be inconsequential...
  
  Best Regards,
  ** ****
  ****************************
  **************************************
  

  Business Response

  Date: 03/05/2025

  Please see attached for additional communications with the user. We are actively responding and working with them to ensure their URLs are no longer flagged.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** ****

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  several days back Trustwave flagged the domain securing-link.com as a phishing website. This domain has been in use for years and setup for affiliate tracking. There is no phishing going on and never has been.3 emails have been sent to trustwave as instructed on their website to report a false positive. I get that there are false positives. I'm not fatling them for that. However if you are going to label a website phishing you need a quick review process when a false positive is reported. It's been over 4 days now and no response.All I request is a reply to my email after trustwave manually reviews the domain.As from the screen shot. Virus total is the only security client out of 87 that thinks their was phishing.

  Business Response

  Date: 05/16/2023

  This compliant has been resolved. We no longer flag the *** that was outlined in the complaint and after double confirming with the team, the issue has been completely resolved.

  Best,
  Devon