Complaints

This profile includes complaints for Servcorp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Servcorp

  155 N Wacker Dr Ste 4200 Chicago, IL 60606-1701

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  Servcorp

  300 N La Salle Dr Ste 4925 Chicago, IL 60654-3485

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for Better Business Bureau assistance in coordinating a meeting with ServCorp, who has put up numerous obstacles at management level to resolving a simple matter of service communication.I feel that ServCorp is operating with an unhealthy and disrespectful attitude and culture regarding addressing customer concerns; and violates boundaries by inappropriate and unwelcome contact, and by dismissing requests for boundaries when made.The culture of "service" at ServCorp seems to be attached to underlying hostility when the client has any feedback. Only ServCorp's "intent to provide service" has value to them. If they inadvertently cross a line and the guest speaks up, the response is defensive and depreciating. For example, ServCorp may want to update a credit card. But publishing the number in an email is not the way to go, for confidentiality. So the "good" intent is there (to assist with credit card). But the boundary has been crossed (publishing the number). And the guest should speak up. These things are inadvertent on ServCorp's part. But management is now "kicking in it's heels" so that efforts at boundaries are being misconstrued and communication is blocked.Or mistakenly scheduling mailings, and then blaming the customer for putting out staff with unnecessary work, when ServCorp itself did not schedule appropriately. These matters are very simple to address, but ServCorp's "no fault" approach prevents any sort of communication.And when communication is offered, it is couched depreciatingly as an "accommodation" to the guest. Rather than the basics of office **************** hope is that, by engaging the Better Business Bureau with me, ServCorp can rethink it's attitude towards very basic customer service; see that concerns, request and boundaries come in good faith; and choose to value guest rights to state what they need in this adult working environment.

  Business Response

  Date: 03/12/2025

  I am writing to formally respond to the complaint filed by Mr. *** ******** from Autopsy of ******* against Servcorp and our team at *************************
  Mr. ******** has been one of the most challenging clients we have worked with, and we have made multiple attempts to accommodate his requestseven when they fell outside our standard procedures. Attached are emails documenting our interactions.

  
  Some key points regarding our experience with Mr. *********** repeatedly complained about our team members for following standard protocols. For example, he took issue with Loredana for asking a routine question regarding document pickup/drop-off logistics, even though she was simply doing her job.
  -He sent me, ***** *******, a letter, then followed up with an email instructing me not to read it, later apologizing for sending it.
  -He called me at odd hours of the day and night. When I returned his calls, he told me to stop contacting him and instead reach out to the Better Business Bureaudespite the fact that I was merely responding to him.
  -He requested meetings twice to discuss concerns regarding Loredana and ******, yet he canceled both times. We were fully prepared to address his concerns in person or over the phone.
  -During a phone call with ******, he instructed her to remain "quiet" while he spoke, even though she was simply apologizing and trying to assist him.

  
  His behavior created an increasingly uncomfortable environment for our team. Despite our professional efforts to resolve his concerns, he demonstrated little willingness to cooperate.
  Servcorp, by no means, operates under a "no-fault approach." We take accountability for any mistakes we make and always strive to rectify them whenever possible. However, in this particular situation, Mr. ******** reception to our efforts made it extremely difficult to offer any form of resolution. Despite our best attempts, we were often met with criticism for either not doing enough or for being "too accommodating."
  Due to these ongoing challenges and his unprofessional conduct, we ultimately made the decision to terminate his account.
  We take all client concerns seriously and pride ourselves on delivering excellent service. In this case, we firmly believe our actions were justified. Throughout our interactions, we remained professional and respectful at all times, while Mr. **** behavior was often defensive and inappropriate. To our knowledge, we have never had a client express similar complaints about our service.
  I have attached relevant email correspondence for your review. Please let me know if you require any additional information.

   

  Feel free to contact me at ************ or *************************************************************************

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23005754
  
  I am rejecting this response because:

  These are falsehoods and misinterpretations, designed to position ServCorp, again, "in the right."

  I am horrified by the misconstruals and smears.  And feel sorry for the named professionals this manager is exposing through this forum.

  I never told anyone or have in my life told anyone to "be quiet," which would be unthinkably rude.  This is a designed smear and falsehood.

  I never described ServCorp as "too accommodating."  I am describing an inability to acknowledge simple needs and requests without a herculean effort of the client to find a voice in the matter.  And the back and forth they describe relates to a learning process whereby it became clear that ServCorp, even if they could meet, might not have the basics or willingness to address concerns coming from a client at that time.  

  I never personally called the manager "at all hours."  There is a business number for the ServCorp office with a voicemail.  This is a deliberate smear to discredit and smear me.

  The description of the termination is also inaccurate.

  Two weeks prior, I terminated my contract with ServCorp in writing.  The BBB request for a meeting was to get some help for a possible repair.

  However, it is part of ServCorp's client contract that they never let a client terminate unless they, ServCorp, gives the "ok."  I did not and could not receive an acknowledgement of my termination of contract, although I asked for it.  This positions ServCorp to continue to bill clients at their will and not let them terminate.  It puts ServCorp in control of the termination.  Only they can "terminate immediately" at their "discretion."   The client can't even terminate if they want to.   ServCorp won't let them.  It is a preposterous and self-serving business model embedded in their contract.

  They took advantage of this abuse of power and then terminated me "immediately."  This, only after they received the Better Business Bureau letter.  And, again, to position themselves "in the right."  It is sad.

  And this, also, for a medical practice.  No planning of continuity for patients.  No planning for what to do with mail.  I have had to scramble to find another mailing address and forward ***** labels.  They have caused me unbelievable amount of stress.

  I find ServCorp's behavior disgraceful.

  There is a maxim:  "First become nice.  Then work with people."  ServCorp has not done that yet.

  I was simply asserting myself for basics of communication.  And I have never seen so many obstacle put up to a simple discussion of policies.  It was really enraging.  

  It would have been so simple to take care of when I first requested a meeting back in December.  And I remind ServCorp that this was flat-out denied.

  Everything that followed was an effort to manage with really unusual processes that seemed bent on avoiding this meeting and defining what can and can't be discussed.   If found it fankly, abusive.

  At this point, since they cannot come to the table reasonably, what I need is payment for the rest of the month they billed.  It is $******/month.  The termination was on 3/6.  This leaves 24 days/30 days in March x ****** = $85.78.

  I would like to see that amount deposited into my bank account before this matter is closed.

   

   

  Business Response

  Date: 03/20/2025

  We acknowledge your concerns and would like to clarify the facts surrounding your termination. While you initially requested to terminate your agreement, we reminded you of the 12-month commitment in place. However, despite being under contract, we offered you a penalty-free exit given your dissatisfaction with our services.
  
  
  You later reconsidered and expressed a desire to remain, citing the inconvenience of changing your business address. We engaged in further discussions to find a resolution, but ultimately, it became clear that continuing the relationship was not in the best interest of either party. Given the ongoing disputes and lack of a viable path forward, we made the decision to terminate your agreement.
  
  
  This was not done in response to the BBB complaint but rather as a necessary conclusion to an unworkable situation. Servcorp strives to maintain positive and professional relationships with all clients, and when that is no longer feasible, we believe it is best to part ways amicably.
  
  Regarding the refund request, our records reflect that your final billing was accurate and in line with the agreed-upon terms. No further adjustments are warranted. We regret that you feel dissatisfied with your experience, but Servcorp has acted in good faith and in accordance with our policies. We consider this matter closed.

  
  Feel free to contact me at ************ or *************************************************************************

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23005754
  
  I am rejecting this response because: The matter is not resolved.  
  
  I received a notice from the company Servcorp of their plans to also bill me in April.  Please see attached email.
  
  My service was terminated March 6, 2025.  They refuse to prorate the remaining days of the month of March, although are not providing service.
  
  Now they intend to bill me for April.
  
  There is no "policy" to continue to bill customers without providing service after termination, as they claim.  
  
  I would like them to confirm via the better business bureau site the following:
  -That I will no longer be billed ever.
  -That I will, specifically, not be billed for April.
  -And that they will refund the prorated amount for March.
  
  I do not want them to contact me directly, as it is stressful.  It should be through the better business bureau.
  
  Thank you.
  
  Attached is there "your bill is ready" for April email.
  
  *** ********, M.D.
  Director
  ********************************
  
  

  Business Response

  Date: 04/08/2025

  We appreciate the opportunity to respond to Mr. ********* concerns.

  
  Mr. ******** entered into a 12-month agreement with Servcorp. However, following a series of ongoing concerns he raised regarding our services, we offered to release him from the agreement early, without penalty, as a goodwill gesture.

  
  Throughout our communication, Mr. ******** repeatedly went back and forthat times requesting to terminate, and at other times expressing interest in continuing. Despite multiple attempts on our end to provide clarity and solutions, the back-and-forth emails became increasingly unconstructive. Mr. ******** declined any invitations to speak directly or resolve the matter in person. Ultimately, we made the decision to issue a 30-day termination notice on March 6, 2025 (attached), with his final day of service set as April 2, 2025.

  
  To be clear, he has not been billed beyond that date, and there are no future charges on his account. Any billing reflected from March 6 through April 2 was solely for services rendered during the notice period (hint to his current outstanding invoice). Although Mr. ******** claims services were not provided, our team continued to manage his mail and fulfill address services throughout that time. In fact, after receiving the termination notice, he personally sent us a package of envelopes and labels with forwarding instructions, which our team handled promptly. These efforts were included in the final invoice.

  
  Its also important to note that, to this day, ******************** website still publicly lists our business address as his own (link attached). Under the terms of our agreement, continued public use of the address constitutes ongoing service; however, in an effort to bring this matter to a close, we have not billed him beyond the termination date.

  ********************************;

  
  We hope this provides the necessary clarity. While we understand this has been a stressful process for Mr. ********* we ask that the matter now be considered resolved, as no further billing will occur and no refund is warranted.

  
  Sincerely,

  
  ***** G. *******
  Center Manager
  
  
  
  T **************** Global Dial *********
  *************************************************************************
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  W **************************