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Business Profile

Document Shredding

Brinks Document Destruction

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Document Shredding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/16/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BRINKS does NOT inform subscribers that there is a substantial payment due if the subscriber wishes to cancel before their contract expires. I was not given notice of this provision. Also my contract was renewed w/o my permission. Consequently, I was charged the full amount of the penalty for breaking a new contract (i.e., x33 months.) which I did NOT authorize. By the way, this is the 2nd time I was "signed up for BRINKS" w/o my authorization. In 2018 BRINKS bought out a home security company called LIVE WATCH. LIVE WATCH customers were picked up ********************** w/o prior notice or authorization. I kept BRINKS for x3 yrs. When the terms of my contract were I emailed the company expressing my desire to discontinue the service on MARCH 19th. When I called the **************** they said they didn't receive my e-mail & told me that my contract was renewed w/o my express authorization. Consequently, I was charged $1091.64 to break my "new" contract! I want my money back because BRINKS did not notify me that: 1) That BRINKS could renew a contract w/o authorization; 2) That BRINKS could charge a penalty for breaking a contract prior to the expiration of the contract w/o informing the customer of this policy.Thank you for considering this rather long letter.

Brinks Document Destruction is NOT a BBB Accredited Business.

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