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Business Profile

Educational Research

World Book, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Educational Research.

Complaints

This profile includes complaints for World Book, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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World Book, Inc. has 5 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a book through *** booksellers and I never received it. It was through world books *** was the seller. I received two different tracking numbers and the item has been sitting in ********** since July 29 and Ive been trying to get a refund for the book I then went to Amazon and ordered it through world Books USA unknown to me. They charge me again because it was the same company used by *** books now Ive paid twice for the same book from the same company used by two different platforms to sell their books so now books USA has charged me twice for the same book , I ordered a book yesterday off of **** from world books USA and they gave me the same tracking number that I got from ***books

      Customer Answer

      Date: 08/27/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      *********************

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sold some books I had to a company called Ziffit which I didn't know is an affiliate with world books. They originally paid me $15.12 instead of $145 like it was supposed to be. I emailed them and finally got them to admit that they were going to pay me the remaining balance of $129.67. Instead they sent me $67.29. I would appreciate it if they would cash me out $145 for the hassle of dealing with them and the pain and suffering I have went through dealing with them. They can pay it in my PayPal account ********************* I'm getting sick of emailing them and getting the run around all this time I'm over it

      Business Response

      Date: 07/02/2024

      This letter is in response to a complaint submitted on June 18, 2024, ID number ********.
       
      World Book is not an affiliate of Ziffit. ****** is a member of the World of ************ In reviewing their website, I see that the Group comprises three re-commerce technology businesses: Ziffit, Wob, and Shopiago. Information about Ziffit, the parent World of ************ and contract information can be found at *************************************.
       
      I hope that ************** is successful in settling the matter with World of Books.
      Best regards,
       
      *****

      Customer Answer

      Date: 07/08/2024

       
      Complaint: 21867111

      I am rejecting this response because:
      How are you going to tell me that Ziffit is not affiliated with world books when you clearly did. All I am asking for is the amount $145 be posted in my password account at ********************* for all the headaches of trying to contact your business and get nowhere but we sent the money we sent the money we'll if you honestly sen the money my PayPal account would have alerted me and let me know I'm not stupid and i am not going to be made to look stupid by some website i sold my books to with good faith that they would honestly pay me and not s**** me over.
      Sincerely,

      *********************

      Business Response

      Date: 07/16/2024

      Please find the attached letter.

      Thank you,

      *****************************

       

      Customer Answer

      Date: 07/17/2024

       
      Complaint: 21867111

      I am rejecting this response because:

      Sincerely,

      *********************

      I told you that they were affiliated with world of books. All I am asking for is seems how they didn't pay me my remaining money for the books I sold them that they pay me the whole $145 like I was supposed to get from the get go for the hassle of this. They can send it to my PayPal account *******************************.

    World Book, Inc. is NOT a BBB Accredited Business.

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