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Business Profile

Electric Supplies

Newark, an Avnet Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Supplies.

Complaints

This profile includes complaints for Newark, an Avnet Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newark, an Avnet Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 11/8 Received Order Confirmation Email.Did not receieve Shipment Tracking Email. Inquired on their website on 11/13. No one returned our email or called. On 11/14 I reached out 8:50am and communicated with ******** *. Provided our Order Number and info. It took over 15 FIFTEEN minutes for him to get back to us with they will look into it.

      Business Response

      Date: 11/15/2024

      Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience you experienced with your recent order and the delay in our response.

      We understand your frustration regarding the lack of a shipment tracking email and the insufficient communication from our team. This does not reflect the level of service we strive to provide. We are actively investigating this issue and will ensure it is resolved as quickly as possible.

      We also apologize for the delay you encountered while communicating with our representative. We understand that this extended wait time was frustrating, and we are reviewing our processes to prevent such delays in the future and improve our overall customer experience.

      We value your feedback and are committed to making the necessary improvements. Thank you for your patience and understanding.  We have cancelled your order as requested.  

      Customer Answer

      Date: 11/18/2024

       
      Complaint: 22555109

      I am rejecting this response because: We requested for the order to be cancelled and to refund us. As soon as that is complete this is resolved.

      Sincerely,

      ****** ******

      Business Response

      Date: 12/02/2024

      The order was cancelled as requested.  No charges were made on the order however there was a credit card authorization which we notified the bank to cancel.  The time for that to complete varies based on the bank supporting the credit card.

    Newark, an Avnet Company is NOT a BBB Accredited Business.

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