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Business Profile

Electronics and Technology

BigDog Electronics

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4 2022 I ordered ** parts from Bigdog Electronics to repair a TCL brand ** for my son. My son decided he did not want the ** fixed so I sent the parts back May 23rd within the 30 day return window. The odd thing is the *** form says to send the parts to ShopJimmy (see documents). So I did. I waited a couple of weeks, but no refund to my charge card account. I emailed ShopJimmy as to the status of my return and ************, the rep from ShopJimmy, emailed me back stating they had already credited my Pay Pal account- which is weird because I payed with my Chase credit card (see document). After a few emails ************** ******************************* finally figured it out that she refunded BigDog Electronics to their PayPal account and I was to contact Big dog Electronics for the refund which makes sense since my credit card was charge $73.93 by BigDog Electronics. Since then I have emailed them many times and called them specifically asking for ***************************** to contact me, but all I get is silence. ***************************** is the only name on the receipt. Another strange thing is when I call the number on the sheet my Caller ID says *********************** ** Repair. I really hope you can help me get back my $73.93. I have been very patient and do not like filing complaints, but they got their parts back and a refund which should of been given to me as well.

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