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Business Profile

Electronics and Technology

Pacific Electronics Limited

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 3, 2023, I had recently ordered a Powerspec G711 computer from a company called Pacific Electronics LTD. I had sent a payment of $1150 via Zelle to somebody named ************************* @ *********************** The people at ********************************** told me to send the payment to her instead of the support email. Over the weekend I contacted the company using the live chat to get an update on my order since I had not received an email saying that it had shipped. The support line on the chat said it will be shipped on Monday March 6. Last Tuesday 3/7 when I saw the item did not ship, I had emailed Pacific Electronics for an update. They sent a tracking number with a link to www.quickermoverslog.com/check.php (upon closer inspection the site is seen to be fake). Pacific Electronics through WhatsApp contacted me and said they had sent two computers by mistake when I had only ordered one. Since they did not want the hassle of shipping, they said for me to keep the second computer and sell it. I was willing to accommodate and agreed. However, they said I need to send them another $1150 to pay for the second computer. At that point, I stated they could have the second computer back; I just needed a return label. They declined and insisted I send another deposit. Furthermore, they apparently are withholding my order, until I paid for the second computer. I stated I would like my money back and they can keep both computers. I do believe this company does not actually exist and the website is a set-up to scam people. The phone number of the site connects to nobody and the address seems to belong to an entirely different business.

Pacific Electronics Limited is NOT a BBB Accredited Business.

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