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Business Profile

Emergency

Associated Emergency Physicians

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I received a letter from the ***************** on 8/22/2024 that I was owed a ambulatory charges to the Associated Emergency Physicians for the ambulance ride occurred in 11/13/2022. First of all, I have never received a bill from this Associated Emergency Physicians for the ambulance service provided until now that I am presented with a letter from the *****************, second, my insurance covers some if not all the ambulatory costs. I have confirmed with my health insurance provider that this Associated Emergency Physicians service provider has never filed a claim with my insurance company. This is unacceptable that the ambulance service provider did not try contacting and settle the bill with my insurance company within ******************************************************************************************************************************************* first. Now that my insurance company can't reimbursement the ambulance cost because the bill from the ***************** fell outside of the coverage period. I should not be responsible for the bill amount + fees & interests presented by the ***************** because I was not aware of this until now and my insurance company can't do anything about it.

    Business Response

    Date: 09/23/2024

    Thank you for reaching out to us. 

    A review of the complaint and attached documents reveals that this was incorrectly sent to our group:  ****** Emergency Physicians Associated.  It appears that the correct entity to receive this complaint is Associated Emergency Physicians, located at **************************************************  The contact number listed is: ************.

    Please feel free to reach back if there is anything else I can assist with.  

    Aloha,

    Alicia 

Associated Emergency Physicians is NOT a BBB Accredited Business.

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