Complaints

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• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AMOpportunities (AMO) regarding a Physical ************************* rotation in *******, **, scheduled for MayJune 2025.When I enrolled and paid $2,600, AMO informed me that the rotation would take place at *************************************. Based on this, I booked non-refundable accommodation at ******************************************************, just 3.3 miles away, to ensure a safe and manageable commute while preparing for the incoming exam.However, just days before the start date, I independently contacted the clinic and learned that the actual rotation involved multiple locations (e.g., 5555 and ****************************, which is more than one hour away by public transport) none of which had been disclosed by AMO in advance. This forced me, a new driver, to rent a car unexpectedly, incurring additional transportation, fuel, and parking expenses.When I reached out, *** claimed the clinic hadnt informed them and said public transit was an alternativedespite commute times exceeding 1 hour. This response ignores my personal safety in public transport and ignores their responsibility to provide accurate and timely information affecting students financial and logistical planning.I am requesting reimbursement for either my non-refundable accommodation (around USD 6000) , my transportation-related expenses (around USD 3000) and refund of the fee (around USD 2600) . I am happy to provide all supporting documentation.Sincerely,***** *****

  

  Business Response

  Date: 06/17/2025

  I'm sorry to hear that you were unhappy with your experience with AMO. We strive to provide our trainees with the best possible servicecommunication and transparency are extremely important to us.

  While we do understand your frustration regarding the change in reporting information, please know each programs details and requirements are provided to AMO directly by the clinical site and the information on the platform reflects the most up-to-date information that we have been provided.

  Any time there is a change in any information which could impact a trainee's clinical experience, we require our programs to notify AMO so that we can update our website accordingly, and inform trainees so that they can make the necessary arrangements. As you know, AMO was not informed of the changes prior to the start of your clinical rotation.

  After you notified us our team took immediate action by contacting the clinical site. That is when we learned the preceptor recently started seeing patients at a different reporting site than the reporting site that they previously provided us, and the program did not have the chance to notify us in advance about the recent changes.

  Your AMO Coach was able to work with the program coordinator to obtain special approval from the program for a partial refund to help with transportation costs, due to the changes from the program.

  Additionally, we sent you a follow-up email explaining the next steps and outlining what we could do if the resolution was not satisfactory to you, including the option for our team to revisit the situation with the program. We also invited you to share any additional information or documentation for further consideration. However, we did not receive a response from you.

  Our goal is to help reach a swift resolution, so please reach out to us at ************************************************************ and we would be happy to continue working with you towards a resolution.

  Thank you,

  AMOpportunities

  Customer Answer

  Date: 06/19/2025

  Dear AMOpportunities Team,

  
  Thank you for your response.

  
  I would like to clarify that I did respond to the refund-related email I received on June 4, and a Customer Success Specialist acknowledged my reply, stating that they would follow up accordingly. However, I did not receive any further communication from your team afterward, contrary to what was stated in your message that "we did not receive a response from you."
  If there was any additional compensation proposal or communication sent after June 4, please let me know which email address it was sent from and the date it was sent, so that I can double-check my inbox and spam folder.
  I remain open to a resolution and appreciate your continued support in this matter.

  
  Best regards,
  ***** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/23/2025

  Hi Hanbo,

  Thank you for your reply. On our end, we see that our Customer Success Specialist sent you an email on June 5 at 3:05 PM local time regarding our offers of resolution options, but we did not receive an update or confirmation from you after that. We're not sure if your mention of June 4 is due to a time zone difference or possibly something else. However, we see that you've just sent us a follow-up email on June 21 and we are happy to continue communications via that email thread.

  Thank you,

  AMOpportunities 

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23399773
  Hi, AMOpportunities :
  
  Thank you for your message and clarification. i am trying to adjust the time zone and make sure it is in ***

  
  In my email sent on the morning of June 4th, I provided a detailed explanation regarding the unexpected changes I encountered during the programspecifically, the reassignment to a different clinic location without prior notice and the additional commuting burden. Based on the actual impact, I proposed a revised compensation amount that I believe would be a fairer resolution.

  
  I received a response from the program contact. The next four emails between us were primarily focused on discussing whether to communicate further via Zoom or email.

  In the afternoon of June 5th, I received a reply stating that if I did not agree with the proposed  refund, the program coordinator would need to re-discuss the matter with the program, and I was asked whether I would like to submit additional documentation or a personal statement.

  
  I would like to clarify that I had already presented a clear request and reasonable rationale in my initial message. Therefore, I believe the next stepwhether to adjust the refund amountshould be initiated internally by your team with the program, based on the proposal I submitted. The progress of this matter should not depend on whether I explicitly instructed how to proceed, especially considering that I had already submitted a new proposal earlier that same morning.
  

  As I did not receive any further updates or progress following that exchange, I proactively reached out to AMO again on June 21st. This should not be interpreted as me having failed to respond. Rather, I had already stated my position clearly in the June 4th morning email and did not feel it necessary to restate it.

  
  Of course, if the program requires any further documentation or clarification during the follow-up discussion, I will be more than willing to cooperate. However, at this stage, I do not believe it is necessary for me to repeat or expand on the position I have already expressed.
  Thank you again for your attention to this matter. I look forward to hearing the outcome of your discussion with the program.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 06/27/2025

  Thank you for taking the time to explain your perspective. We appreciate you sending a reply so that we can continue discussions. We have just sent you an email with updates on the resolution. Please respond via that email if you have questions or feedback. Thank you!