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Business Profile

Entertainment

Tribu Presents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is ***********************. I am filing a complaint against Miche Fest, a Chicago festival presented by Tribu Presents. I purchased general admission tickets for the (Sunday) Miche Fest on June 3rd when they were first released for sale. The tickets were initially released in three tiers due to high demand, with Tier 1 and Tier 2 already sold out when I made my purchase. I paid a total of $520.08 for two tickets, equating to $260.04 per ticket. As of July 5th, tickets were being sold with promotional codes such as "15% off" or "Buy three get 1 free" and are now being sold through a third-party company, Ticketon, for $153.49 per ticket or $306.98 total for two. This pricing has been confirmed as valid by Miche Fest representatives. It appears that ticket pricing was inflated during the initial sales period, creating a sense of urgency for customers to purchase at a higher cost. This practice is concerning and does not align with ethical business standards. I understand that demand can be difficult to predict, but offering tickets at almost half the price shortly after the initial sale is unfair to early purchasers. I contacted Tribu's support team and received a response that I found to be less than satisfactory. I have attached email threads for your reference. As the situation progresses, more individuals are becoming aware and voicing their concerns. It is my belief that this situation may be fraudulent, its a scam. The lack of accountability and willingness to address the issue is extremely troubling. As of today, 07/11/24, tickets have dropped to $169 on their official website . So not just the third party website , but their actual website .

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