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Business Profile

Facility Maintenance

SMS Assist, L.L.C.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Facility Maintenance.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my last try, after today I am handing email and text ************************** notification over to my attorney. I had this issue with Discover Card, and as a result, I won in civil court, and was awarded $9K for harassment. That being said, my family and I moved out of the ***************************** home located at ****************************************, over 11 months ago. Still,we are receiving notifications for someone else residing at that address. I have responded to each message with STOP, Cease and desist, "and yet the interruptions continue". As a courtesy, I am reaching out to ************************** via the BBB as a last-ditch effort to stop the harassment. I/we have nothing to do with *****************************, ************************, or any of its affiliates. It is not my responsibility to update ************************** of past or current tenants. Please remove *************************** ************************ and **************************** for any future ************************** emails. In addition, "please delete any information in those accounts. Cease and Desist ALL contact with my family. Any further communication will be seen as intentional. Note: The CAN-SPAM Act, a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have you stop emailing them.

  • Initial Complaint

    Date:06/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the third party that works with Pathlight and has been declining critical repairs to my home due to a water leak that has caused mold. We have been dealing with this for two weeks. The company has ignored the fact that I have a severe mold allergy. We need the mold removal and dry wall replacement completed as well as the driveway to be sealed to prevent continued leaks.

    Business Response

    Date: 06/19/2024

    Since ************************ has not provided an address, we are unable to comment on the specific matter at hand, but encourage ************************ to contact ******'s 24 hour hotline to provide additional information regarding this matter.  However, Lessen may only proceed with repairs if authorized by our client.  If a decision was made not to proceed with certain repairs,it was made by our client, not Lessen.  

    Customer Answer

    Date: 06/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is ok enough since the property management company, Pathlight, is clearly difficult to contact. I still do not appreciate being blown off or the blame shifting between the companies. If I have this issue again I will submit a new complaint. 

    Sincerely,

    *************************************

SMS Assist, L.L.C. is NOT a BBB Accredited Business.

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