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Business Profile

Fashion Accessories

SVRN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* time November 9th AUD793 I wanna cancel the order, but there is no customer service to reply my email.After that, I saw some other reviews, and many people said that there had been no customer service in the online store before. Been many cases. So I'm worried about being scammed.

    Business Response

    Date: 11/26/2023

    Hi this order was cancelled on November 11th and the customer was informed. Thank you. 

    Customer Answer

    Date: 11/28/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Haonan **

  • Initial Complaint

    Date:11/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** returned via *** several months ago in March/April was never refunded, a pair of Mens jeans. Calls were made at the time of return, their rep said he would refund, did not. Subsequent calls were made in re, no one picked up phone, rang with no one answering.. Most recently, I received a collection email from *********** attempting to collect on debt. The item was purchased via Shop Pay on an installment plan, payments ceased after item returned, initial payment was charged back with my credit card company. Recently as of today, I attempted to resolve matter, made numerous calls to their location, was told by ecommerce the item is non-refundable, already discounted, which was not disclosed at time of sale.. Item was purchased via link on Shopify.com, not on SVRN site directly. contrary to what their rep tried to claim.. He initially tried to claim item was just returned recently, not at time of purchase as it was... When that did not work, he jumped to their return policy which as stated prior, was not disclosed at time of purchase...Needless to say, nothing was resolved.

SVRN is NOT a BBB Accredited Business.

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