Business Profile

Financial Services

HSBC Finance Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

Important information

Customer Complaint:
Effective March 15, 2010, all HSBC Auto Loan complaints will be handled by the Dallas BBB as a result of the recent agreement between HSBC Finance Corporation and Santander Consumer USA, Inc, which is located in the Dallas service area.

The Chicago BBB will continue to process all complaints (other than the aforementioned) against HSBC Finance Corporation and their affiliated dba companies.

Effective May 1, 2012, Capital One acquired HSBC's domestic credit card portfolio. This includes accounts from Orchard Bank, Household Bank, Direct Merchants and several other retail brands.

For more information or if you have questions, visit the Capital One web site at www.capitalone.com

Customer issues concerning HSBC Credit Card complaints will go to Capital One, which is processed by the Better Business Bureau in Richmond, VA where the company's operations are located.

Complaints

This profile includes complaints for HSBC Finance Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

81 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/30/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I WOULD LIKE THE CREDITOR TO REMOVE CHARGEOFF INFORMATION FROM YOUR CREDIT REPORT. CHARGE-OFF DEBT IS TAXABLE INCOME AND CAN NO LONGER REPORT TO A CONSUMERS PROFILE VIOLATING 15 USC 1681 EB
Business Response
Date: 01/31/2025
We have received your complaint in our office and assigned case #*******. We will respond directly to the consumer. If you have any questions, please contact ********* *********** at *****************************************************************.
Customer Answer
Date: 02/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:01/15/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ********** BANK ACCT #: ***** ***. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.
Business Response
Date: 01/16/2025
The concerns have been previously received and the **** case reference number is 1351775.
If the consumer has any questions or concerns about the complaint, they may contact Lisa from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
*****************

Tel: ************ or ************
Fax: ************
*****************************************************************
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Involves life insurance policy that increased from $1,424 per year to $7,816 per year. I received a letter from the life insurance company that based on provisions set forth in the reference policy, the premium is to increase on January 7th 2025. Quarterly payments increased from $356 per year quarter to $1,954 per quarter. My monthly income is $2090 per month. This will put a financial strain with limited income to support other monthly bills. This provision was not pointed out to me at time of purchase of the policy and when I contacted the company, they said it will continue to increase every year moving forward. I would like support on resolution of why this increase in premium amounts was not pointed out to me at time of purchase and if the rates can be reduced.
Business Response
Date: 01/10/2025

The concerns have been received and the **** case reference number is 1351422.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ****** ***** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
*****************

Tel: ************ or ************
Fax: ************
*****************************************************************
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened an account online early November and I gave them all the information they needed including all my financial information and my social security number. I was told that application takes 5 days from opening to approval. It has been two months now and I haven't heard a word from them. I'm concerned that this institution might not be legit and steal personal information for their gains. I would like for BBB to look into the legality of this institution.When I called them multiple times, I was always told that I will hear within a day and the fact that I'm a dual citizen is what's making this process longer however this was a week after I applied and since then I've not heard back. This is discriminatory as well.
Business Response
Date: 12/30/2024
The concerns have been received and the **** case reference number is 1350926.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************
Customer Answer
Date: 12/30/2024

Complaint: 22735241

I am rejecting this response because: They never addressed my issue before and I've contacted them SEVERAL TIMES to resolve this with no response from their end.

Sincerely,

******* *******
Business Response
Date: 12/30/2024

As advised, the concerns are currently under review; **** case reference number 1350926.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************
Customer Answer
Date: 01/03/2025

Complaint: 22735241

I am rejecting this response because: this is a delay tactic from their end. This issue has been going on since early November. How long does it take to investigate?

Sincerely,

******* *******
Initial Complaint
Date:12/26/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Formal Complaint Against Supervisor **** ** at HSBC Arcadia Branch ********* Customer Relations,I am writing to file a formal complaint regarding **** **, a supervisor at the *******, ** branch (*************************) for unprofessional and discriminatory behavior on December 24 and 26, 2024.On December 24, I went to withdraw $25,000 from my personal loan and was told by **** that I couldnt access the funds. When I requested to wire the money to another bank, he became rude, questioning why I was with a friend and insisting on identity verification that took 45 minutes. Despite this, he refused to help with the wire or provide a cashiers check.**** also made racist and discriminatory remarks, accused me of fraud, and pried into my personal finances in front of others. His behavior made me feel uncomfortable and distressed, especially as I had just undergone open-heart surgery. When my son tried to intervene, **** **** up on him.I returned with loan documents on December 26, but **** still refused to call the lender or release my funds. He also copied my documents without my consent, which is a clear violation of my privacy. Additionally, my account was restricted following his actions, making it impossible for me to complete the wire.I am requesting:A thorough investigation into **** *** conduct.Appropriate disciplinary action against him.Resolution of my account issues.Please confirm receipt of this complaint and inform me of the steps you will take to address it.
Business Response
Date: 12/30/2024
The concerns have been received and the **** case reference number is 1350858.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************
Initial Complaint
Date:11/20/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a refund issued to me by ***** that was sent to a cancelled debit card the funds were never transferred to my new card. Funds went to my old debit card on 11/08. As of today my funds have not been transferred to my new card. Bank can not tell me when the funds will be or if they can be moved to my new card only information they give me is that it is stuck on the old card.
Business Response
Date: 12/06/2024
This case is still open and under investigation in our office. We will respond directly to the client once our investigation is complete.
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** will not release the lien on my truck. Despite numerous phone conversations, live chats and email traffic with multiple agents, all I have been provided is a no interest letter, when all they have to do is release the lien electronically. I have been provided conflicting information, I have been told that the titles department doesn't even have a phone number I can contact, and that they do not even have an auto financing department. I have been at this issue for months and have gotten nowhere, while I have to continue to pay insurance and registration on a vehicle that I no longer use. All I need is to get this lien released somehow, but they are making it near impossible to accomplish this.
Business Response
Date: 11/12/2024

The concerns have been received and the **** case reference number is 1348643.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ****** ******* from our office directly at:

*************, ********************
Customer Relations ******
***********
*****************

Tel: ************ or ************
Fax: ************
*****************************************************************
Initial Complaint
Date:10/25/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please refer to 'Desired resolution - Desired settlement - Explanation' for details due to word limit.
Business Response
Date: 10/28/2024
The concerns have been received and the **** case reference number is 1347955.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************
Customer Answer
Date: 11/05/2024

Complaint: 22472296

I am rejecting this response because:
The Bank's comment 'Since new information and/or supporting documentation was not provided, were unable to offer further assistance and consider this matter closed.' is fundamentally incorrect.
- the Bank's quoted response on 21 Nov 2023 was literally within a merely 1 business day timespan since my CFPB case lodgement, clearly indicating the fact that the Bank never intended to initiate any kind of assistance/review/investigation in the first place;
- the Bank's quoted response 6 Dec 2023 was basically a robotic repetition of the 21 Nov 2023 response, once again clearly indicating the fact that the Bank never intended to initiate any kind of assistance/review/investigation in the first place;
- in my BBB case lodgement I did provide much new information demonstrating that I was obviously incorrectly targeted and unfortunately wronged and victimised by **********'s CSEM and/or relevant risk management division via for instance big data analyses and/or even possibly manual screening due to my demographic characters etc. and I solemnly swore that I have absolutely nothing to do with any of the crimes and do not know any of the people involved at all;
While the Bank keeps mentioning that it 'has the right to close an account at any time, for any reason' it is however common sense to acknowledge that the Bank could have made a mistake/misjudgement at the time. As such, it is the most basic demand that it should be open for conducting a thorough review and rectifying the situation for me, a vulnerable long-term customer of ***********
Sincerely,

Ziling ***** **
Business Response
Date: 11/05/2024

The concerns have been received and the **** case reference number is 1348359.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
*****************

Tel: ************ or ************
Fax: ************
*****************************************************************
Customer Answer
Date: 11/06/2024

Complaint: 22472296

I am rejecting this response because:
The Bank has once again rejected to initiate any remedial action by bluntly and inequitably stating that "any further correspondence will be responded to with copies of our previous responses".
Sincerely,

Ziling ***** **
Initial Complaint
Date:10/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a loan for a *********** in 2009. **** is the current lien holder on the title and never released the lien after vehicle was paid off. Contacted **** looking for either a title or lien release and was told the only form of contact for the title department was email. After sending a email and waiting for a response I was told they could only provide a letter of no interest which would work. I provided them the necessary information and Have not received the letter and no more email responses. The email address has not responded to any request for updates or any information on the request and when I contacted customer service I was told to resend to the email asking for updates.
Business Response
Date: 10/15/2024
The concerns have been received and the **** case reference number is 1347274.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************
Initial Complaint
Date:09/27/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with U.S Auto Finance, I dont have a contract with HSBC Finance Corp.they didnt provide me with the original contract as I requested.
Business Response
Date: 09/30/2024
The concerns have been received and the **** case reference number is 1346509.

We will review the points raised and follow-up directly with the consumer. If the consumer has any questions or concerns about the complaint, they may contact ********* *********** from our office directly at:

*************, ********************
Customer Relations ******
PO Box 3448
****************

Tel:************ or ************
Fax:************
*****************************************************************

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HSBC Finance Corp. is NOT a BBB Accredited Business.