Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a partner off on their app with ********** and theyre telling me they cant verify that I did on their app but I got 2 cents cash back ON THEIR APP for buying the crypto and ********** is telling me they scammed me. Im out money because I had to deposit on ********** to get the reward for Bridge. Cant withdraw on ********** unless you have a minimum of $100. Never got the reward from bridge and cant get my money back from ********** sounds like a scam to me.  

  Business Response

  Date: 01/02/2025

  Hi there -

  
  We have been in communication with this member from our Bridge support channel and unfortunately we have not received any tracking information from our affiliate partner ********** as to this member completing the offer. Once we verify the member completed all steps as stated in the offer, we issue the bonus coins. This is how it worked with previous partner offers this member completed on our platform such as Gemini and Daily Goodie Box. The member did write to ********** and we believe the support channel member that was helping them may have misunderstood the partner offer or is unfamiliar with it.
  

  We are happy to continue investigating. The member will need to provide us documentation / proof for signing up and confirm they have never created a ********** account before. This offer is only for people who have never joined ********** before. They will also need to provide a bank statement to confirm they completed the deposit and any proof to confirm what purchase was made as stated in the offer.
  

  Our team is happy to work together on this and hope can resolve this swiftly.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22735436
  
  I am rejecting this response because:
  Theres the welcome email for opening my account on the 21st. The bank statement from where I bought crypto. The email from ********** saying I bought crypto. And I even got cash back on the bridge app for buying using it on **********. And Ive never had another account before this is my first and only one. I had to submit my ID to verify my identity 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/06/2025

  Hi there -Thank you for sending additional documentation. Without having tracking information from the affiliate partner, there is no way for us to issue the bonus offer. However, since you did provide additional information for us to verify, we want to reimburse you for the trade amount you made for $5.87. We will have this deposited into your Bridge account as soon as you reply to this BBB claim with your Bridge referral code.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22735436
  
  I am rejecting this response because: my referral code is RQFTDQ. Only thing I have left to say is I cant be the only person this is happening to. *** completed offers and done your game arcade before. I know how to do all the steps and I did them correctly. This is a mess up on your guys system and it ***** Im not getting the offer I wanted and cant do it again because its only for new users, I downloaded a game out of your arcade Saturday and it didnt track with your app either. Luckily I didnt deposit for that one or I would be back in there same situation. 
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/07/2025

  Hi there - I will take this back to our team and see it can also be discussed with our affiliate partners given we rely on their tracking to pass-through offer completion data. Received your referral code. To proceed with reimbursement in the form of 587 Bridge coins, we will need an approved BBB response to acknowledge you will be receiving the coins from us.

  Customer Answer

  Date: 01/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

   

  sorry didnt realize I could still type back if I accept. Thank you have a good day 

  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for earn+. so I could cashout instantly. which it states you can when you sign up for earn+. just to be told I still can't cashout. So I would suggest not wasting your time

  Business Response

  Date: 07/29/2024

  Hi there - 

  There seems to be some confusion with the term "cash out instantly" versus "cash out anytime". We currently do not offer cash outs anytime, and this is not advertised anywhere.

  We typically open cash outs around 4pm CT every day of the week (not weekends).

  Looks like this member just upgraded to Earn Plus on Friday 7/26/24 and perhaps attempted to cash out during the weekend (not available).

  When the cash out window opens, Earn Plus members have the option to cash out to a Gift Card or to cash out "instantly" to their debit card (see image). It typically takes a few minutes for the funds to disburse into their account but it is fast compared to ACH which takes 2-3 business days to settle.

  I would advise that the member attempts to cash out later today (Monday) or this week (Mon-Fri) and check their app for when the cash out window opens (around 4pm CT every week day).

  If the member does not find the Earn plus program beneficial, they are welcome to downgrade to avoid paying the weekly fee and if they need help with that, they can email ****************************** Hope they can re-attempt their cash out this week. Hope this helps!

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began using this app for cash back on purchases, I had no problems cashing out $3-$5 of my earned cash back from time to time. But the app recently launched a paid gaming option. The app has several games you can download on your smartphone and if you reach the required levels within the timeframe given, you are rewarded with cash back. The app also has a message on the gaming portion of the app, that says they encourage in app purchases in order to reach the required levels faster. So I did this with 2 different games and made in app purchases in both of the games, in order to reach the required level in time. The first game: Travel town I successfully completed in the first week of February. I was given a message from the app that said I would be awarded ***** bridge coins (equal to $50.00) but that it would be 30 days before I would be allowed to cash it out. During this 30 days, I downloaded a second game called **************** I successfully completed two different level goals for this and was given a message from the app that I would be rewarded ***** bridge coins for the first level requirement, that I reached and an additional ***** bridge coins for the second level requirement that I reached. Again the app stated I would have to wait 30 days to cash out these rewards. On March 1st 2024, my ***** bridge coins for the first game were finally awarded to my account. But ever since that day, the app will not allow me to cash out anything. The app just doesnt respond, every time I click cash out. Ive contacted their support team via email several times and have always received the same response: try it again later I have asked for a support phone number and was told they do not have one. I have now tried cashing out several times per day for over a month straight. I currently have $69.51 sitting in my bridge app, that it will not allow me to withdraw. As well as, $30.00 pending that says it will become available on 04/03/2024.

  Business Response

  Date: 04/08/2024

  Hello -

  
  We have been in constant communication with this member to help them cash out their earnings. Please see below for additional context:
  

  We have investigated this members Bridge account and discovered that there was an error with the external account they were attempting to cash out to. We have since removed the faulty external account and have requested that they link a new external account. The member has not linked a new external account.
  

  We did see that this member has upgraded to our paid subscription and was approved on 4/3/2024. The member has since linked 2 approved debit cards. When cash outs become available, they can re-attempt to cash out to either card they have linked.
  

  Currently, we have cash out windows for our members to cash out their earnings. This is visible within our app (see attachment for todays message) and we have sent multiple messages to this member. We have sent messages on 4/2/2024, 4/4/2024, twice on 4/5/2024, and 4/8/2024 (today). Anytime cash outs were available previously and the member reached out we let them know that cash outs were available.
  

  The member has not cashed out their earnings and their last activity was on 04/06/2024. As a proposed resolution path, we would like to continue helping this member to cash out their earnings and we will issue the member 200 bonus coins for the inconvenience.

• Initial Complaint

  Date:02/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I had over $300 worth of coins that I had EARNED playing games through besitos on the bridge money app and i spent a lot of my own money through in app purchases trying to reach level to earn the coins probably around $200 worth or a little more. My phone got shut off and I got logged out of the app and I didn't know how to get ahold of them but my wife has the app on her phone so I messaged them through her app and told them I needed to change my number and I gave them my Info the next morning they locked both of our accounts instead we needed to provide IDs and this is only a coins ***** app there was nothing ever mentioned about needing to provide IDs we went ahead and sent her IDs and then they told us that they would not provide services for us anymore and restricted us from our apps I want my $300 in earned Bridge money coins even if they don't let me access the app anymore I'd still like to cash out my coins my email to my account is ******************** thank you have a nice day

  Business Response

  Date: 02/08/2024

  We have reason to believe that this user (********) is not who they are stating to be. We requested an unexpired ID and ID Selfie from this user to confirm their identity due to suspicion of another user operating more than one account. Asking for identification is a standard practice as stated in our Privacy Policy, We may also collect other information such as a copy of your government-issued identification and an image for verification purposes.

  The user replied with a screenshot of an expired ID from within ****** Photos and that they were not going to provide an ID Selfie. We advised the user that we require an unexpired ID and ID Selfie in order to confirm identification.

  
  The user denied to provide the requested documents after numerous attempts.

  
  We requested this documentation to determine if this is the actual owner of the Bridge account, per our Terms of Use You may not assign or otherwise transfer your online account to any other person.

  
  We were first made aware of potential account abuse when ******** attempted to cash out their coins to an external bank account NOT in their name (******** to ******).
  In summary, we believe that the true identity of this user is *************************** (sometimes goes by ************************* and in this case also ***************************). Our final recommendation is to not allow this user or any of their aliases back onto our platform for fraud prevention purposes and as we state in our Terms we reserve the right, in our sole discretion, to refuse or cancel your access to the Bridge Platform or our Services, terminate online accountsWe will not be liable for any loss or damage arising from your failure to comply with this provision
  We have attached several screengrabs to serve as supporting documents.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was wrongfully not allowed to join the platform. I literally went through the normal sign up procedure and for some odd reason was not able to login. I kept getting an error that said account not found during sign in. When I tried to sign up, the app is saying that I already have an account. When I reached out to support, they told me that there is nothing that they can do.

  Business Response

  Date: 09/19/2022

  Hi ********, we appreciate your outreach. We have investigated this, have identified the issue, and are working to resolve it immediately. We do apologize and to remedy the situation, we will invite you to create a new Bridge application. We'll reach out directly to the email you provided here and walk you through next steps. Thank you for bringing this to our attention and we appreciate your patience as we thoroughly investigated this report.

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 17927203
  
  I am rejecting this response because: I never received any correspondence from the business that they promised. I am still waiting and have been checking my email.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/27/2022

  Hi ********, we apologize for any confusion in our last communication. For us to proceed with reaching out directly to help you create a new Bridge application, we would like to know if you approve the resolution plan. Once you approve, we will reach out directly to you through the email you provided here and walk you through next steps. We appreciate your ongoing commitment to being part of Bridge and we look forward to reaching a resolution with you.