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Business Profile

Fire and Water Damage Restoration

SERVPRO of Evergreen Park / South Chicago City

Reviews

This profile includes reviews for SERVPRO of Evergreen Park / South Chicago City's headquarters and its corporate-owned locations. To view all corporate locations, see

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SERVPRO of Evergreen Park / South Chicago City has 2 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 1 Customer Review

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    Review Details

    • Review fromKim J

      Date: 08/12/2023

      1 star
      I have never filed anything with BBB. However, in this circumstance, I must. I have been actively trying to get reconstruction for a bedroom in mother's house for weeks and weeks. A reconstruction team is responsible for coming back to finish the job. I have called multiple times to seek satisfaction. There is someone who is supposed to call me back. No matter what time of day I've called, that individual is in a meeting. ****** insurance has called this office and has not received a call back either. The ****** Insurance has paid this company for all work, that they did not complete.The Servpro came out to assess damage on 5/12/23 (a great immediate response). The team came out on 6/2/23 to begin the work of cleaning out the room. This was a biohazard situation that needed to be resolved. They did their portion of work, although the biohazard machinery was not brought out until later, after I contacted Servpro. As of today's date 8/12/23, Servpro has not done the reconstruction work to complete this room. Not only is this is a constant reminder of our loved one's death, but it is unprofessional for no response to be received from the reconstruction team. I don't understand...

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