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Business Profile

Food Delivery

Edible Arrangements

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 1/28/23 for the Chocolate ******************** Platter, $49.99 ($55.11 with tax). It was delivered the following day, 1/29/23, but what was delivered was not even close to what the platter included. The platter included 6 chocolate dipped strawberries, 2 chocolate covered ****** crackers, cookies and bavarian pretzels along with 3 mini cheesecakes with a chocolate dipped strawberry, chocolate banana and chocolate pineapple on top. What my daughter received was a box with 2 chocolate apple slices, 2 chocolate banana pieces, 2 chocolate dipped strawberries, old dried and cracked chocolate covered mini pretzels and 2 chocolate chip cookies, all in cupcake paper liners. I contacted the store on 1/30/23 and 2/1/23, left voicemails that went unreturned. Contacted customer service on 1/30/23 and spoke with ******-e-Sadoor and was told that he contacted the store and would take care of this, if I did not hear back within 24 hours, to call again. On 2/1/23 I contacted him again and was told that the store would be refunding me within 30 mins. I asked for something in writing and he stated I would get an email when the refund was issued. On 2/3/23 I contacted customer service again and this time spoke with ***, explained I had not received that refund email yet. He contacted the store and then confirmed my mailing address and stated I would be issued a check refund. I again asked for something in writing and he again stated I would receive an email once the refund was issued. It is now 5+ business days later and I still have not received any type of refund email. In addition, I submitted 2 emails about this to customer service through the web, no replies. I understand that stores are franchise owned but Edible Arrangement corporate should handle these situations much better. I will make sure to share my experience with anyone who asks about this company and warn them of the poor handling of this situation.

Edible Arrangements is NOT a BBB Accredited Business.

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