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Business Profile

Food Manufacturers

Caramel Crisp LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Manufacturers.

Complaints

This profile includes complaints for Caramel Crisp LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Caramel Crisp LLC has 10 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought popcorn from the location 27 W *******, ******* ******** and when i got home it was stale this is the second time going here the first time the popcorn was okay but still dont seem to be fresh and gas money for going all the way downtown ******* from ********** ill would like someone in control to check on this location of service and have them to correct this problem of not giving fresh popcorn

      Business Response

      Date: 05/16/2023

      Hello,

      Fan, ***************************, contacted Garrett on Sunday, May 14th, regarding her experience at our ******* Shop. ***** was not pleased with the quality of her purchase. Our Customer Experience team is currently awaiting *****'s response to verify her order. 

      We are aware of the date and time of her visit, but requested the payment information to identify the transaction. We would be happy to help resolve *****'s quality concern as soon as we verify the payment used. Requested resolution here states a refund, but a refund would only be available if a credit/debit card was used for purchase.

      Thank you,

      *****

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 18293649

      I am rejecting this response because: it has been 30 days and they still have not refunded my money. There is no way a company with global locations is unable to issue a refund nor does it take their IT department 30 days to correct any issues they are so called experiencing. As far as returning to the place of purchase within 24 hours to receive your refund that is nearly impossible as they are located inside of the airport, past TSA, where you would need an airplane ticket to make your way back to their shop inside the United Terminal. They only correspond with me when I email them informing them I still have not received my refund. I contacted them the next day to let them know they did not give me my entire order that I paid for.

      Sincerely,

      *************************ed and it would take 4-5 business to process. They have given me nothing but excuses (there are multiple emails however I am unable to screen shot them properly because of their size-I have attached the ones that say I will be getting my refund for the entire order and have not received it in addition to the transaction from my bank statement).

      Business Response

      Date: 10/28/2022

      Good Afternoon,

       

      We apologize for the delays on your request. Our shop team is able to process refunds directly when you return to the shop within 24 hours with your receipt and order. We understand that not all fans are able to return and have requested the refund on your order. Our IT team is working with our payment processor to issue the refund, but they are experiencing technical difficulties. We have increased the refund to a full refund due to the delays, but are dependent on the payment processor completing the refund.

       

      I understand your frustration with the delays. We will follow-up once the refund is finalized.

      Business Response

      Date: 11/02/2022

      We have corresponded with the fan that the refund has been completed with assistance from our IT team.

      We understand the fan's frustration with the process; it was never closed but did have delays due to technical issues that had to be forwarded to external teams.

       

      Thank you,

       

      *****

    Caramel Crisp LLC is NOT a BBB Accredited Business.

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