Complaints
This profile includes complaints for Conagra Brands's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 40 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rosarita organic refried beans traditional cans were bought by me in December 2022, and the best-by date is Oct 22, ****. I recently purchased this from ******* and it had a thorn that looked like a **** that was mixed in with the beans. This can be dangerous if someone bites down on or chokes on it, which needs to be considered for consumer safety.
Business Response
Date: 01/19/2023
Hello,
We tried calling the consumer but got a message saying her mailbox was full so we were unable to leave a message. We did send her an email asking us to call her at her convenience.
Thanks,
*****
Initial Complaint
Date:12/14/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I recently purchased the healthy choice simply steamers "beef chimichurri" from ********* on 12/11/22 and upon opening I found I wood chip in my food (please images attached) needless to say I didn't finish eating the product who knows what else could be in it. Please look into this issue so others aren't subjected to potentially eating wood chips I tried entering complaint on companys website but it consistently would timeoutBusiness Response
Date: 12/22/2022
Hello,
We have contacted our consumer and offered him a $10 refund as a one-time courtesy for his experience and he accepted.
Thank you
*******************************
Customer Answer
Date: 12/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******************************************Initial Complaint
Date:12/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Counterfeit product contaminated bought in local store at ********* *********** you can tell the label is fake and the address doesnt even exist.Business Response
Date: 12/08/2022
Hello,
I have tried calling the consumer 4 times now and each time I have received a busy signal. I have sent the consumer a call us email.
Thank you,
*******************************
Initial Complaint
Date:10/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a pack of ********* and one of the packs was empty. The wrapper was sealed but was empty. I contacted the company's complaint department and they only offered to send me some coupons. They never sent the coupons or refunded my money for selling a defective product.Business Response
Date: 10/17/2022
The consumer contacted us via email on 9/13/22 regarding his complaint (case 06099176). We apologized for his experience and responded via email on 9/14/22 that coupons will be processed and should arrive in approximately 7 - 10 business days. The coupons were mailed on 9/15/22 to the address provided by the consumer *************************, *********************************************************************. We do not send refund checks without the copy of a receipt.Customer Answer
Date: 10/18/2022
Complaint: 18229336
I am rejecting this response because:
I never received the coupons.
Sincerely,
*************************Business Response
Date: 10/24/2022
We apologize that you did not receive the coupons that were sent to the address provided: **********************************************************************. However, we'd be glad to resend the coupons. Will you please confirm if you would like ** to resend them to: ********************************** 25555?
Thank you in advance.
Case 06099176
Customer Answer
Date: 10/29/2022
Complaint: 18229336
I am rejecting this response because:Yes, send them to ******************************* 25555
Sincerely,
*************************Business Response
Date: 10/31/2022
Coupons will be sent to the new address provided. Please allow **** business for them to process and reach you.
Thank you for your patience.
Case 06099176
Initial Complaint
Date:10/06/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased Birds Eye ***** chicken ******* on Aug 18th 2022. I consumed the meal October 3rd while consuming my meal I felt a sharp poke in my gums and spat of the food. Upon examination I found a piece of glass. I took pictures of the piece of glass and packaging and sent the information with pictures to the company. The company recently responded and asked for me to send the piece glass to the for examination and afterwards they will destroy it. They also stated in the email that they would send me some coupons as a way to rectify the situation. I feel as though more should be done about this.Business Response
Date: 10/19/2022
Hello,
We called the consumer twice and left a voicemail to call us back. If the consumer calls back we will keep you updated.
Thank you,
*******************************
Initial Complaint
Date:09/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Birdseye Mixed Vegetables The end where it is to be opened looks like it has a self closure and it doesn't. Why on earth would they put a dotted line to cut? Misleading product. Another note about the product is that is crucial is that it is the 5 pound bag See pictures. Please do not send me a coupon for a free bag of vegetables. Only a check for the amount approx. $8.00. The cash registers in the grocery stores ******** and sometimes ***********, reject manufacturers coupons, and the manager needs to come over causing an embarrassing situation. I am 79 years old and cannot go back and forth to the grocery store., only to suffer humiliation. NO COUPONS PLEASEBusiness Response
Date: 09/23/2022
Hello,
We have tried calling the consumer but are unable to leave a voicemail. I have emailed her a call us email. Also, our company policy is to send out coupons not a check.
Thank you,
*******************************
Customer Answer
Date: 09/27/2022
Complaint: 18051695
I am rejecting this response because as of today, I have not been able to contact them by phone. I called ************ and after waiting 6 minutes, the line was ended. Next I called ************** and left a message and no one has gotten in touch by phone to me. They even gave me CASE # ********, and nothing seems to matter to them. A misleading product and this company is not good for their word. At 79 years old, and during this Pandemic, Conagra should make it easier to give feedback on deceptive packaging.
Sincerely,
***** And *******************************Business Response
Date: 09/29/2022
We spoke with the consumer on 9/27/22 and apologized for her experience.
We shared that our goal is to always deliver great tasting, high quality food from the brands our consumers love but still with affordable pricing. For us to continue this goal, at times we may need to make changes to our packaging materials due to increasing costs of transportation,supply chain constraints, or even efficiency improvements. However, our commitment to our consumers to deliver high quality products theyve come to expect is still our top priority.
It was also explained that for any check reimbursement to be sent, we require proof of purchase. Since this was not available, coupons were offered and accepted by the consumer. We also made sure to pass on all comments and suggestions shared during our conversation.Case 06112750 has been closed.
Customer Answer
Date: 10/04/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** And *******************************Initial Complaint
Date:09/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a badly damage package from this company. So badly damaged that it was opened. This was 3 weeks ago. The day the package arrived I wrote to the company. After having to send 3 more emails without a response I got an email saying that they had wrote me back requesting information that was in the original email and saying they needed this information to send out a new package. After providing that information a second time they have not responded. Also- I do not want another package as I dont trust this company and the original package was purchased as a gift for an event that has long passed.Business Response
Date: 09/09/2022
Hello,
We have processed a refund in the amount of $55.64.
Thank you,
*******************************
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