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Business Profile

Food Processing Equipment

Tovala

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Processing Equipment.

Reviews

Customer Review Ratings

1.74

Average of 19 Customer Reviews

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Review Details

  • Joelle S

    Date: 10/01/2023

    Joelle S

    Date: 10/01/2023

    I received my oven which was broken. I immediately reached out to TOVALA and got the run around - repeated troubleshooting steps 7 times. Yes, thats what they told me to do over and over. Three weeks later I still have a broken oven with zero customer support just a lot of run around.

    Tovala

    Date: 10/16/2023

    Hi ******,

    Thank you for reaching out to us. After reviewing your initial interaction, We agree that your experience with us was less than stellar. Instead of an apology, here are the actions that have been taken:

    We have addressed the agent that you were in contact with during this time as well as reviewed our process & made improvements. This timeframe was unacceptable & we are corrected so this doesn't happen again. 

    As of 10/6 you received an email from one of our senior specialists confirming the tracking number of your new oven. We will follow up with you once you receive your new oven to make sure troubleshooting goes smoothly & you can experience the oven the way you should. We appreciate your business. 

  • Rosalee M

    Date: 07/06/2023

    Rosalee M

    Date: 07/06/2023

    All these meals that I ordered came with absolutely no meat. The customer service is a joke there is no response at all from them.

    Tovala

    Date: 07/12/2023

    HI *******,We appreciate you sharing your feedback with is. After further review of your account, we do see that your initial conversation started on 7/6/23 & a response from our customer support team came on 7/7. We are working to make response time quicker for our ************** apologize about the inconvience.

  • James Craig H

    Date: 05/21/2023

    James Craig H

    Date: 05/21/2023

    After finding a 12 inch black hair in my Jambalaya dish, it took 2 weeks for a random person to reply. Not sure of which country they are outsourcing the customer service to but, THEY SUCK!As I've seen on this site, Tovala wants to solve an issue. DON'T BELIEVE IT!TOVALA employees are fake as can be!Back to the 12 inch long hair(that went into my MOUTH,)WHO would save said hair? This FAKE company asked me to actually MAIL IT BACK TO THEM!!!!This company can **** IT!SHAME ON YOU TOVALA!!!!!

    Tovala

    Date: 06/02/2023

    Hi,

    We appreciate you reaching out to Tovala Support. After reviewing your inquiry, we have found that you were responded to on 5/17/23. At this time, you were issued a credit to your account for the meal issues. We have also addressed the agent regarding the response that was given to you. We have passed this information along to the proper department to assess & provide improvements in the future. We appreciate your business.

  • Elizabeth M

    Date: 03/17/2023

    Elizabeth M

    Date: 03/17/2023

    Double charged me for meals and refund for THEIR mistake will come in SEVEN days. Awful; this should be illegal. I had recently come back as a customer but have now decided never again and am canceling my account. Luckily I am way over the six meals needed for the oven I bought almost 3 years ago: I was just about to upgrade to one of the new ovens. Im grateful now that I didnt.

    Tovala

    Date: 03/20/2023

    HI *********,Thank you for reaching out. After further research we do see you were double charged for you most recent order. We saw that this was an internal error on our end & made sure to contact you right away letting you know that we fixed the issue & resolved the matter by making sure the extra charge was refunded back to your account immediately. As we internally refunded the funds back to your account on file immediately, we provide a 57 day turnaround window because depending on your banking institution, it can take that amount of time (more or less) for the funds to actually reflect back into your account. Please check with your bank regarding the refund as there may be a possible option for the funds to reflect back into your account sooner. We appreciate your feedback & hope to serve you as a customer again soon.

  • Xander U

    Date: 01/13/2023

    Xander U

    Date: 01/13/2023

    I've seen nothing but complaints below but honestly this service is a lifesaver for me. I love to cook, but hate cleaning and this has made my day to day life so much simpler. The customer service is always helpful and usually able to solve whatever problem I bring to them. I'm saving money by not getting take out and saving time by not waiting for delivery drivers or going to the grocery store.

    Tovala

    Date: 01/16/2023

    Thank you so much for your review. We appreciate your feedback & extremely glad that you are enjoying the oven as well as the meals. We look forward to having you as a lifetime customer!

  • Tim W

    Date: 12/22/2022

    Tim W

    Date: 12/22/2022

    Like the other reviews mention there are a lot of shipping delays. We all understand world events, supply issues, staffing shortages, holidays, the increase strain on our shipping systems, and human error. My issue is how consistently the orders arrive like the boxes have been slammed or have been delayed multiple days or have arrived late at night. Any meal with a protein includes raw meat. The shredded newspaper packing is always torn and makes a mess. Two of the last four weeks orders were delivered days late and after 10pm and 12:30am with no heads up. I really wanted to like the service, but it is just not consistent enough to justify the cost or convenience when I have to last minute meal plan or get fast food to account for delays. Or me having to throw out food because it arrived three days late. Customer support is quick to issue credits but the issues remain and frankly, I am still having to plan and cooks dinners and lunches most nights anyways. Admittedly I was rude to the customer service person today, but I am so done with this.

    Tovala

    Date: 12/28/2022

    Hi ***,Thanks so much for reaching out to us. We understand that shipping delays can be an inconvenience for ********** family when it comes to your meals. We are more than happy to take your feedback regarding the newspaper packaging to see how we can continue to improve. With regards to the shipping delays, we can see if there is another shipper option in your area if we haven't already. Please don't hesitate to reach out to us at ********************************** so we can see if this is an option for you. We appreciate your feedback as we continue to improve our service for our loyal customers.

  • Alexandra O

    Date: 09/29/2022

    Alexandra O

    Date: 09/29/2022

    Too expensive and have only received 2 packages on time out of 6 Do not recommend this service to anyone

    Tovala

    Date: 10/11/2022

    Hi *********,We are very sorry to hear that you have had a bad experience with us. We see that there have been several inquiries on your account that were addressed & resolved. We would appreciate additional feedback to understand how we can continue to improve. Please feel free to email us at *********************************** We appreciate your continued business.

  • Elle H

    Date: 09/20/2022

    My offer was for a $49 oven, free delivery and $9.99 meals. What I'm receiving is meals priced at $12.99 each and $9.99 a week delivery. Their marketing is very deceptive and should be called out. At a six meal plan (three dinners for two people weekly), we are paying $**** more per dinner (2 meals) than expected (extra $3 per meal plus $3.33 per 2 meal(s) for delivery, so **** per dinner more than expected, that's nearly a 50% difference in price . It's not nearly the deal they offer.Food is good, but price has a lot to be desired. As for what others note about bad shipments, I haven't experienced that yet. We live in SWFL and the food has arrived on-time and cold (so far).Would I recommend them? No, not with the deceptive marketing they're doing now.

  • Victor & Sylvia Z

    Date: 07/26/2022

    I have just completed a survey about Tovala, and my biggest complaint is that for at least 2 weeks during the past few months our order, due on Monday, has not arrived until Tuesday. Of course this interferes with Monday's dinner plans. I expect to be notified in advance that a delivery will be delayed, so that alternative plans can be made for Monday's dinner. Thank you.

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