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Business Profile

Freight Traffic Services

P J LUXURY LINER

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Traffic Services.

Complaints

This profile includes complaints for P J LUXURY LINER's headquarters and its corporate-owned locations. To view all corporate locations, see

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P J LUXURY LINER has 2 locations, listed below.

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    • P J LUXURY LINER

      110 S Wacker Dr, Suite 2500 Chicago, IL 60606

    • P J LUXURY LINER

      PO Box 744 Dolton, IL 60419-0744

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/10/24 I provided *************************** of JAGTTT $1000.00 as a deposit in order to secure bus service for our family reunion taking place in ******* during the weekend of 6/28-30/2024. In mid April the reunion was cancelled and we promptly called ****************** informing him of this. He ignored phone calls and text messages for two weeks. He answered in May stating he would refund us at the end of May. On June 6 he ignored another text. On June 10 he ignored the text. He has in fact ghosted us. We need the $1000.00 back if at all possible.

    • Initial Complaint

      Date:04/26/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our organization, ******* Bridge **************** Tour Program 501 C 3, booked a bus with JAGTTT aka PJ Luxury on March 30-April. We had paid $12, ****** for the bus company to take our staff and high school students to visit colleges located in ***********, *********, and ********.Unfortunately, the first night the bus driver had to make an emergency stop. According to JAGTTT bus driver, *************************, there was an issue with the front wheel on the right hand side of the bus, it appeared to make a noise as if the tire was coming off. Upon stopping at a local Pilot/Truck shop with a repairman on duty located in ****************, ********, the tire had 10 lug nuts that were lose as reported by the bus driver and mechanic. This is an example of gross negligence that could've resulted in serious injuries or death to 54 passengers! I had contacted the owner of the bus company, ********************************* aka PJ, and demanded another bus be sent to our program. We had waited, slept on the bus and Pilot truck stop for 6 hours or more until another bus was sent. PJ's number is ************.The story gets worst, we had missed our first college tour and decided to head to our next destination in *********. It was extremely hot on the bus as we were traveling down south. However, we were informed by the bus drivers that the air conditioner did not work. Fast forward to the issue was that the bus need a new compressor for the air conditioning to work on the bus. We had to ride with emergency hatches open, in order to get air circulating on the children.There's more, on our third day, the tire on the replacement bus, had got a flat and needed to be change. So we made yet another emergency stop, somewhere in the middle of ********* and waited for a local mechanic to come and switch the tire to their spare. The mechanic had arrived after 2 hours and 45 minutes and had discovered the spare had a huge hole! The mechanic had told ** it was not safe to travel on the bus! So we called Uber.

    P J LUXURY LINER is NOT a BBB Accredited Business.

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