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Business Profile

Furniture Stores

Gallery Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We made a credit with gallery furniture in *********************************** in 2023 on a Saturday and we bought furniture and then Sunday morning we cancelled the order and the bank just sent us a paper saying that we bought furniture, got it and we signed that we did and now we have court but we did not receive anything so in 48 hours I will sue you for faking my signature if you dont fix this and we have proof that we didnt receive anything from them and get back to me as soon as possible

  • Initial Complaint

    Date:12/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 4, 2024 purchased bedroom set from kiosk. Furniture came, rail were damaged and chest was broken up at the bottom. I called on 6/11/2024 requesting an update on the rails and was told the order has not come in yet than later I found out they couldnt order a new chest until they picked up the broken one. Finally got the rails and they ordered the wrong size, took them back and they had to order them again. Finally got the rails I believe sometime in October 2024. They sent another chest and it was busted in the back and looked dirty. That chest was taken back and another one was ordered. Not sure if the date when I got the last chest but it was broken at the bottom called back and talked to **** who sold me the furniture and the manger Junior they both told me that the chest was been discontinued and it was nothing they can do and told me I had to keep of the chest. I was treated as if I did something wrong. They stretched up my hardwood floors and torn my mattress cover did offer to fix or replace. Both **** and Junior have bad attitudes. I dont understand why this matter wasnt taken up with manufacturing company. I asked if they would take some money off for the damages.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21996719

    I am rejecting this response because:On 7-20-2024, I filed a report with the **** report number JH354943, Deceptive Practice or Forgery IUCR code 1120 because the merchant submitted a forged Bill of Lading to **************. If necessary, I will file a complaint to pursue a criminal charge against Junior-merchant. 
    Sincerely,

    ****** ******

    Business Response

    Date: 08/29/2024

    Customer ******, ****** came to our store on 5-23-24 and spoke to Junior sales manger about a recliner that he seen before at our store and junior took care of him with all the questions Mr. ****** was concerned about and took care of them all after all that Mr. ****** was happy with his purchase at Gallery furniture the recliner was delivered on 6-1-24 we have proof that he received his merchandise in good order,
     

  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 21724408

    I am rejecting this response because: I have provided proof with attachments that the purchase was made on 12/1/2023 and the call was on 5/13/2024 to return furniture. By their own written response that 6 months indeed is a policy they uphold , therefore due to the facts presented with proof of purchase and call including the response which took place today 5/24/2024 I still have the right to return the furniture and receive the money I have paid so far. It is still within the 6 months period which have not passed yet as they respond to this complaint. 

    Sincerely,

    Reem Aldhahiryn was made on 12/1/2024.

    Business Response

    Date: 05/23/2024

    ***************************, when she came in the store before making the purchase we told her the application checks credit and said it was ok and sign the paperwork and we delivered everything to her in good condition. customer calls 6 months later wanted to return the bedroom set and says it has warranty. warranty does not work like that, and we told her if there is anything wrong with, we will send a tech guy over 

  • Initial Complaint

    Date:04/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went into this establishment due to an ********* post for a specific sofa I was interested in . They advised this was a special order but would be able to deliver to my home within a week. 2 weeks later I had the couch delivered and improperly assembled. Continued to contact the sales person, who could not get a tech to inspect my purchase for another 2 weeks . When the tech arrived he told me couch was properly assembled , yet it was visibly crooked and tilted which I does not look acceptable for a brand new special ordered couch. Nonetheless, I reached out the the sales rep, asked to speak to a manager but no one was able to provided a fair resolution to my dissatisfied purchase . Instead , they blamed me for purchasing an item online and told me theres nothing we can do when I suggested a store credit for something in their store . The staff was not helpful or supportive and continued to let me know that they could not help me. I became frustrated and asked to speak to someone above them. All they provided me was an email. It is 2024 , a day and age where things are purchased online; to say something is not returnable if a customer is not satisfied is mind blowing but even more discouraging that people own a business without good customer service or fair policies in place . I will ensure anyone I know in the *********** area knows how unfair this business it.

    Business Response

    Date: 05/23/2024

     ***************************, we delivered a couch signed on bill of loading.
    everything was received in a great condition,, two weeks later customer called says the couch is uneven.
    we sent a technician over,, technician says the couch there is nothing wrong with it, 
    customer calls after that saying she does not like the way how the couch looks, 
    we explained everything for her that there is no cancellation for special order items after they've been delivered for two weeks.
     
    thank you for reaching out, gallery furniture .. 

    Business Response

    Date: 05/23/2024

     ***************************, we delivered a couch signed on bill of loading.
    everything was received in a great condition,, two weeks later customer called says the couch is uneven.
    we sent a technician over,, technician says the couch there is nothing wrong with it, 
    customer calls after that saying she does not like the way how the couch looks, 
    we explained everything for her that there is no cancellation for special order items after they've been delivered for two weeks.
     
    thank you for reaching out, gallery furniture .. 

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 20585711

    I am rejecting this response because: I didnt receive anything until know

    Sincerely,

    Meshari ** Khamees

    Business Response

    Date: 10/13/2023

    This issue was resolved thanks 

This business is not BBB accredited.

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