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Business Profile

Furniture Stores

Romo Furniture

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Romo Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see

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Romo Furniture has 8 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** purchased a bedroom set from Romo Furniture on August *******. My bedroom set was delivered to my house on September 31, 2024. Upon delivery completion and inspecting my delivery I noticed on the top of the headboard the wood appeared to be buckled. I call **** same day to report issue and no response and I was unable to leave a voicemail. The store reached out to me on October 1st to advise how my delivery went and I explain to them the issue with the top of the headboard and I advise I will come to the store to submit pictures taken. I arrived to the store October 1 @ 3:15pm spoken with the Yareli that sold me the bedroom set and advised her in person on the issue and she asked me to text her personally my pictures and she would have a tech come out to look at it and either fix and if he cant fix then they would replace it. I advised I wanted a brand new headboard for I purchased my bedroom set as new not used. Called October 6, ******************************************************************************************** and they would leave a message for a call back. October 7 no response call as of 3pm. I called the store and spoken with ****** whom advised she was awaiting the tech to get back. October 8 went to the store and spoken with ****** and was told she would call tech again and advise on a update. October 9 received a call from ****** and was told the tech would be out here October 10 to fix but wont be able to give me a time frame. I advised I wanted a new headboard unless they were going to give me a % off for the damage and them fixing for the headboard is not considered new if someone is fixing it. October 10 called the store and spoken with Jailinn and she advised she didn't see anything about my claim. I in turned texted her personal number all the information that the previous salesperson ****** was provided. After 40mins on the phone I was advised a tech will be out today to fix but I couldn't get a replacement nor a % off.

      Customer Answer

      Date: 10/22/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:06/08/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a white electric stove on 5/20/2024. It was missing the electric cord to plug it into the wall. The purchased included free set up but when delivered they didnt want to set it up or even bring it into my home. I dont understand how the purchase didnt included the plug in cord.

      Business Response

      Date: 07/02/2024

      May it be a pleasure to notify you of  customer ************************* , she has already received the refund . 
      we want our customers be happy about **** ********************** and Furniture 

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase at **** Mattress and Furniture on August 8, 2022. In this transaction, I bought a bunk bed plus a purchase the delivery and installation fee. On September 25, the bed frame from the bottom bunk broke. The tube that hold the mattress slip from the frame. My daughter that uses the bottom bunk got injured from her back. She was sore/aching from her back for a week. When I got in contact with **** Mattress and Furniture. They sent two workers to fix it, but while doing it they blame me for it. Which I dont understand because they install it. Two days later, the bunk bed is broken again with the same problem. The purchase hasnt been two months and its broken. My two teenage daughter use the bunk beds, not children. I dont have no children for the merchant to blame it on them. (When the workers came to fix it, they stated it broke because children were jumping in the bed)I tried to contact the merchant about it again. They want me to purchase new products to strengthen the bed which If the merchant know the bunk bed didnt work. Why would they sell me the product. I just want a refund for the amount I paid $388.81.

      Customer Answer

      Date: 10/14/2022

       
      Complaint: 18163179

      I am rejecting this response because:

      When **** Mattress and Furniture contact me, they wanted to come and retrieve the bunk bed. Since, I dispose of this product because it didn't work like they stated in the text message. 
      I don't want no product from **** Mattress and Furniture. It clearly don't work, and I don't want an exchange. 

      I'm not sure how **** Mattress and Furniture contact my YOUNG daughter about this issue. I never put her contact number in any document with them. My daughter was is school at 2:00pm while receiving this phone call from **** Mattress and Furniture. Below is the number they contact her. It's alarming for me to know they have her contact number. Just want a refund from this unsatisfied and disappointment transaction.  

       

       

       


      Sincerely,

      *********************************

    Romo Furniture is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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