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Business Profile

Gasoline Additives Distributors

Keller-Heartt Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for kerosene fuel from this business, it was delayed by a week and they are now taking the item back.

    Business Response

    Date: 04/30/2025

    To Whom it May Concern:
    On January 19, 2025 **** ********** with ********* Ranch placed an order on our **** platform for one drum of K1 Kerosene to be delivered from our warehouse in ******* to Mr. ****************** location in ****** , **********. Our customer service team contacted Mr. ********** on January 20th to discuss required delivery details as to whether or not there was a need for a liftgate at time of delivery. We also needed to obtain his business name for delivery purposes since he initially placed the order with his name only. He responded that same day and we then shipped the product on January 21st. On January 24th, Mr. ********** inquired to us when the product would be delivered. We responded that same day and informed the customer that the *** for the order was January 27th and provided tracking details to him. On January 31st the carrier, *****************,  contacted ****** ****** and informed us that they attempted to contact the customer on three separate occasions and the customer did not answer or return the calls. The delivery driver could not find the location and could not obtain GPS assistance for this location. Upon receiving this information from the carrier, ****** ****** attempted to contact Mr. ********** for the next several days with no response. With one final unsuccessful attempt to make contact via telephone with Mr. ********** and ********* Ranch on February 3, 2025 we instructed the carrier to send the product back to us at *************************. The customer was issued a full refund that same day. 

    Thank you,
    ***********************************   

Keller-Heartt Company, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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