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Business Profile

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Hickory Farms
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Hickory Farms's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hickory Farms has 4 locations, listed below.

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    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/12/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      order # W00887867 placed October 1,2022 We are requesting a refund of $96.36 My order of $106.36 less the measly 10$ bone that the awful customer service MANAGER threw my way We waited all the year long for the Hickory Farm Original Blend cheese ***** to arrive... we ordered 9 cheese *****...they arrived warm...all of the dry ice was melted and warm...there were 3 small cheese *****, packaged in a box that was meant for 4 regular sized cheese *****...this packaging made the change in the size of the product glaringly apparent...they are noticeably smaller... the price of the product AND the shipping went up...but the quality and the quantity of the product went down!The first time I finally got through to their customer svc ***** I was told by a manager that the website clearly states the size of the cheeseball Of course it does...technically...but how is one supposed to remember how many ounces the cheese ***** USED to be, compared to how small they are now?!!The website needs to clearly state that due to the economy, the chees ***** are one full ounce smaller, and oh...but we are charging you more AND charging you more to ship...It was an insult to get 10$off...theses cheese ***** do not taste the same...my husband says it could be because they arrived warm...he does not want to eat them and says they may be bad...they certainly do not taste the same...when I looked at the ingredients, I was shocked to discover that there is NO BLUE CHEESE in these things...*************** BLUE CHEESE FLAVORING?!!! Have they always been made this way?This company is cutting corners and their QA department is not doing their job...nor is the marketing dept.good luck trying to get through to a customer svc ******* the one rep sounded young and inexperienced...she only knew of the price change...I knew more about the product than her...My husband wants a refund...we will not ever order or recommend you again...the product is inedible

      Customer Answer

      Date: 11/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,



      **************

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