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Business Profile

Golf

PARennial GOLF, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/16/2025

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was purchased. There was no expiration date. The business change the system which they recognize these gift certificates so I am not able to use this. I would either like a refund or I would like a new redemption code to redeem the one month membership that was gifted to me.

    Business Response

    Date: 05/19/2025

    The gift was purchased in December of 2023. At the time the customer attempted to redeem, we had altered our redemption system. After contacting us, we explained the change and that we would issue a new redemption code as soon as we had an available membership slot (unfortunately we have to cap membership based on usage).

    I'm having a hard time understanding how this isnt perfectly reasonable, particularly considering the timeframe. When the individual initially reached out at the end of January 2025, we had the recent holiday season's gifts to take into account.

    The customer is completely entiled to their gift by law, rest assured they will receive it - however we do have business constraints here that we need to account for. A complaint probably isn't the best way to go about this on their part.

    Customer Answer

    Date: 05/20/2025

     
    Complaint: 23338759

    I am rejecting this response because:

    I think this response is very reasonable, however, this was the first time I was given this response. 

    Unfortunately, this is the first response in answer to my emails. In fact, the first time I called I was told I should have read that there was a one year expiration date. I had to follow up multiple times on my own and was told to simply resend the code (which I did each time). This is recorded in email. 

    Regardless of previous events, I'm hoping to simply have a resolution. I'm happy to either have a refund OR be sent a new code. With the new code, I'm assuming the website will not allow new memberships until there is space... in which case sending a new redemption code should not be a space issue? 

    Thanks in advance,

    ******* ******

PARennial GOLF, LLC is NOT a BBB Accredited Business.

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