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Business Profile

Graphic Designer

123 Rf Usa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

This profile includes complaints for 123 Rf Usa's headquarters and its corporate-owned locations. To view all corporate locations, see

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123 Rf Usa has 2 locations, listed below.

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    • 123 Rf Usa

      220 N Green St Chicago, IL 60607-1702

    • 123 Rf Usa

      315 Montgomery Street Suite 818 San Francisco, CA 94104

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Signed up for an account, wasn't what I needed. I requested not to be emailed and unsubscribed from their emailiing list. Still getting emails and when I called, was on hold for over and hour and when I requested a call back, and put my number in, the system just hangs up on me.

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This morning, Nov.3, 2023, my checking account was debited $24.65 without my consent. The information on my bank account ledger is as follows. ****** POS PURCHASE 123RF LLC ******* ** ******** ******-24.65 From this information, I looked up. the company on the internet and found that they are a stock image company. I am an artist but I only buy stock images from Adobe and would not ever have purchased anything from this company. I certainly wouldn't have set up an account with them. I would like to be refunded the 24,64 and would like for my information to be erased from their books. I feel that if anything, this is a fraudulent charge. I called them and they wanted my credit card number to look up the account. They kept saying they could not look it up without the last four digits. I finaly gave it to them. I hope I haven't been scammed yet again.

      Business Response

      Date: 11/20/2023

      Hi there, greetings from 123RF.
      We tried reaching out to you promptly via email and phone on the same day to explain the valid charge we located, but unfortunately, we didn't get a response. The plan has been canceled, and you will not incur any more charges. For further assistance or information about your account, please check your inbox for our email dated November 3, 2023, or contact us at ********************************

    • Initial Complaint

      Date:04/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been submitting photos to 123rf for over a decade now as Contributor. My login email is ************************ However, for the last several months, probably almost a year now, my photos are not getting reviewed. At this time I have about **** photos in the review queue. Is the site still live? I have sent several emails and nothing has happened. Please advise.

      Business Response

      Date: 05/08/2023

      Hi,

      Greetings from 123RF!

      Our relevant team will look into the issue and reach out to the contributor accordingly. 

      Thank you. 

      Regards, 
      *****

    • Initial Complaint

      Date:02/09/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I messaged this company and explained to them that i did not sign up for a subscription and wanted them to stop charging my card and wanted a immediate refund. they emailed me back and said i have a installment plan with their company which I do not have not and will not! I am a victim of identity theft and do not recall using their services and now because they told me I had to pay them more money to cancel there services I would never use this scamming website. I would like a refund and no further contact with this company

      Business Response

      Date: 02/22/2023

      Hi,

      We can confirm that we have terminated the installment plan and issued a refund of USD29.00 on February 20, 2023. 

      Feel free to reach out if you have any questions. 

       

      Customer Answer

      Date: 02/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    123 Rf Usa is NOT a BBB Accredited Business.

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