Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attended the Eminere Hair Extension Salon at **************************************************************. I had gotten tape in extensions done at this salon. The owner had made multiple promises that this service will not hurt, damage, or destroy my hair. However, this was false. These extensions destroyed my hair and made over half my hair fall out. I was lied to about pricing and treated in a discriminatory manner the more questions I had asked about pricing and about the service overall. I was looked down on and treated badly. I had asked about how much the hair itself had costed and the owner kept giving me roundabout answers. I believe the owner was discriminatory toward me especially after finding out my race and religion. I was a paying customer like anyone else and my money is to be valued the same. I was not given any kind of special treatment or discounted service. If anything I was charged more. I am extremely unhappy with this service since I was lied to about the after effects of the service. All my hair has fallen out and I followed all the instructions as per I was told. I would like a full refund on my appropriate payment methods for the atrocity of service I received and the irrevocable damage which has been done to my hair. I cannot leave my house without being embarrassed because my hair is now destroyed thanks to ******* at Eminere Hair Extension Salon. I am appalled to say the least. My appointment was also rushed. I will never return to this salon again and I urge others to do the same. The first payment is for a deposit of $500 on 8/16/23 through Discover Card The Second is for a charge of $776.01 on a Bank of America Debit Card on 8/21/23 for the remaining deposit and cost of service

  Business Response

  Date: 11/20/2024

  Hi *****
  You finally decided to Reveal your real name. You went and trashed my name on yelp with a fake name because you knew these were all false accusations. 

  I did tape extensions on you back in August, 18,  2023. When you do tape hair extensions, I explained to you and I give you the maintenance sheet Explaining how to take care of them.  I had your sign and intake form which by the way I have your intake form. You would have to come back and see me every 6 to 7 weeks to take them out and maintain them. However, you only came to see me once to put the deposit I purchased your hair. The deposit went towards your service and it was only for $500. You paid the remainder when the  service was Rendered. You were supposed to come back in every 6 to 7 weeks for maintenance. I never saw you again. Now a year and a half later youre writing me a terrible review calling me racist calling me a liar exaggerating about everything including my prices. I uploaded all the documents for you to look at what you paid and how many times you came to my salon. This is completely unfair to write these fake reviews and call me names to put my business and my name down. You are a liar and a scammer! Im certain you do this to other businesses.  if youre unhappy, you should have came in and  called me to address the issue with me. Within a few weeks. Its very clear you went somewhere else to do your maintenance throughout the year and half,  may have damaged your hair by not maintaining properly or doing it yourself,  because you are too cheap to pay and were never able to Afford  this service to begin with..

  As far as your ethnicity and your religion, I dont care what you are that was never the issue. I never even talked about that with you nor do I care.. Its very clear to see who is the racist one is here! 

  You should be ashamed of yourself, for asking for money back and writing these horrible, fake reviews, ruining businesses, names, hurting service providers. Its been almost 2 years and  Now youre writing reviews on yelp and Better Business Bureau this is a joke. The truth is  you came for consultation. I went over everything with you. You paid $500 towards the consultation so I can book your appointment and order your hair. Thats just standard process at any salon.. Then you paid another 550 for the remainder after you finished your service. The grand total For the service in the Hair was $1050 not $1200. I never lied to you. You did buy some products. The bottom line is Im not the one that ruined your hair. Im pretty certain you went elsewhere or did them on you own. As far as getting a refund for me, you will not get a ***** for me . I need you to stop harassing me and my business Claiming false  accusations.  If youre too cheap and you cannot afford to service, dont get one! 

  Thank you 

  ******* David