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Business Profile

Hardware Sales

Edgebrook True Value

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hardware Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction - Bought 12/3/2022 delivered 12/9/2022 Amount of money paid: $1,449 Business provided me with a snowblower that did not fit my shed.Nature of the dispute - business will not take the snowblower back. I called them less than 1 hour after they delivered ************** - the business has said through **** that they will not take the snowblower back.I was not told if I bought it that it would not be taken back if there was a problem. I also did not see any signs in the shop announcing their return policy on the item.The receipt shows a transaction date of 12/03/22 and it looks like it was the 4th sale of the day.

Edgebrook True Value is NOT a BBB Accredited Business.

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