Complaints

This profile includes complaints for True Value Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  True Value Company

  8600 W. Bryn Mawr Ave. Chicago, IL 60631-3579

• 

  True Value Company

  1100 3rd Ave Mountain Lake, MN 56159

• 

  True Value Company

  1100 3rd Ave Birmingham Lake, MN 56159

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** is owned by **** *******. This is a store operating under the premise of the TrueValue brand.**** made threats of violence when confronted with being accountable for the warranty he sold us for a $19,000.00 + machine.Since that sale in October 2024, we have incurred over $3,000 in costs to repair the machine. **** refused to honor any aspect of the warranty, and his employees did as well. ****** reviews regarding Merit Hardware-many ofwhich name him by name- speak for themselves.

  Business Response

  Date: 04/21/2025

  Thank you for contacting True Value.  We do not have a record of a Merit True Value Hardware in zip code 48138.  If you could, please let us know the address of the location.  Also, it would be helpful to know the brand and type of machine that is the issue of the warranty.  Once we get the additional information, we will follow up accordingly.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21847441
  
  The True Value location I shopped at was in *******, *** 
  They are unprofessional and lack basic customer service.
  
  Sincerely,
  
  ***********************ray paint.

  Business Response

  Date: 06/18/2024

  Thank you for reaching out and making us aware of this issue.  By way of background, True Value Company is a wholesale distributor.  Our retail stores are independently owned and operated and are free to set their own return policies.  That being said, we can reach out to the owner of the store on your behalf and let them know about the issue so they can reach out to you directly.  Please let us know what was the name of the local True Value store.

   

  Business Response

  Date: 06/19/2024

  Thank you so much for letting us know the location of the store.  We have reached out to the store and asked them to follow up directly with you.

  Customer Answer

  Date: 06/26/2024

   
  Complaint: 21847441
  
  I am rejecting this response because:

  I have not been contacted by the store. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAD FORM "True Value"SO not living up to your name! Tried to buy a 5 gallon diesel jug for advertised ****** $24.99, but it rang up over $45! Took an affiliate over to SHOW them their advertised ****** **** saw it too! But...even tho it read YELLOW, 5G, DIESEL jug they decided NOT to sell it to me, unless I wanted to pay an UNADVERTISED, much higher price! No thank you! And...Shame on you for not allowing me to purchase at YOUR ADVERTISED PRICE! BUYERS BEWARE! No truth & zero value in shopping HERE...at the "Deceitful Ripoff" ??????

  Business Response

  Date: 05/29/2024

  Thank you for making us aware of this situation.  By way of background, True Value Company is a wholesale distributor.  Each of our retail stores are independently owned and operated and are free to promote and advertise products as they wish.  We would be happy to reach out to the store and notify them about your situation.  Can you let us know the name of the True Value store that you visited?

• Initial Complaint

  Date:12/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21017304
  
  Thank you for getting back to me. Only way I could respond to your message was if I rejected it. 
  

  I can absolutely appreciate that; however, the website looks entirely legitimate. Im not easily duped and this is the first time its happened to me. 
  

  Will you be able to refund me? 
  

  Thank you in advance for your support  

  Sincerely,
  
  *****************************

  Business Response

  Date: 12/18/2023

  Thank you for contacting True Value Company and for alerting us to this situation.  We will be following up to get this website taken down.  However, as I am sure you can appreciate, it is impossible for brand owners to stop every possible misuse of their company trademarks on the internet.  Please always check the seller information before purchasing so that you can be assured you are purchasing from a legitimate True Value retailer selling online.

  Business Response

  Date: 12/19/2023

  Thank you for your response, unfortunately we cannot issue a refund for third party fraudulent activity.  As I indicated, we are taking steps to get the site taken down.  If you have not already done so, you may want to contact your credit card company and notify them of the fraudulent charge and ask for a credit.  

  Customer Answer

  Date: 12/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20795602
  
  Yes, I would sincerely appreciate a gallon of paint.  However, this experience does deter me from shopping at my local True Value.  To have my freedom threatened over a request to change  a paint color is extremely unreasonable and  disturbing. ********,  I would also like a written confirmation that the owner was notified.  I would like a response from him, and I want to be informed of the corrective action taken.
  
  Sincerely,
  
  *****************************ting him as they approached. ****** fussing, saying things to him like, "We don't just change the paint color because somebody changes their mind", etc. After she adjusted the paint color she turned to me. She rudely, abruptly, and loudly told me, "I'M GONNA TELL YOU THIS RIGHT NOW, WE'RE GOING TO DO IT THIS TIME, BUT WE DON'T JUST CHANGE THE ***** BECAUSE YOU CHANGE YOUR MIND! Her tone was disgraceful. I told her, "I am not your child. You will not speak to me in that tone! I haven't paid for it, so I can go somewhere else and buy it! She said, "WELL GET OUT BEFORE I CALL THE POLICE!" I said, "You want to call the police on me because I tell you not to speak to me in that tone?" She said, "IF YOU DON'T GET OUT, I WILL!!!!! I said, "You have lost your mind!" And I left. Her attitude, and tone was demeaning, and embarrassing, over nothing. She no business Managing anything. I've never met anyone so unprofessional.

  Business Response

  Date: 10/31/2023

  True Value appreciates you reaching out regarding this matter.  By way of background, True Value Company is a wholesale distributor and each of our retail stores are independently owned and operated with responsibility for their own employees.  That being said, we are sorry you had such a negative experience at your local store.  We will reach out to the store owner and let them know about this situation.  Also, our paint manufacturing facility offered to send you a free gallon of paint if you would like.  Thank you for shopping at your local True Value store and we hope this will not deter you from shopping at True Value again in the future.  

   

  Business Response

  Date: 11/01/2023

  Hello and thank you for your response.  I have asked ******************************* from our paint manufacturing facility to contact you to coordinate getting you a gallon of paint.  And our internal sales representative who works with that particular True Value store has forwarded your complaint to the owner of the store with your additional request that the owner contact you regarding this incident.  

   

  Customer Answer

  Date: 11/06/2023

   
  Complaint: 20795602
  
  I am rejecting this response because:  This will deter me and my friends from coming in to True Value.  Threatening to call the police for such a minor conversation is very serious.   This complaint can be resolved if I recieve a gallon of paint, and an apology from my local store  in ******, **.  
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise on FB with ******************************* as botox in a bottle which is just click bate. I gave my CC to just pay for the free shipping of **** and they added 2 extra purchases without my approval. I tried calling the company and they said the only thing they could do is give me 25% off of my next order. I called my CC company and they said because I provided my CC they would dispute the 2 extra charges but if I receive the products there would be not much they could do. This scam sent the products in 2 days. The company is in **************** **. They are criminals.

  Business Response

  Date: 04/17/2023

  True Value Company is a wholesale distributor of hardware and home improvement products.  All of our retail stores are independently owned and operated and are free to sell products that are not distributed from True Value.  It appears the consumer purchased the product from a True Value hardware store in their area and will need to follow up directly with the retail store to obtain a refund.  It does not appear, however, that any store in that area is selling products online.  Ir the purchase was made from a True Value hardware store, it would be helpful to know the name of the store.    

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 24th at **** hrs., a true value delivery truck drove into my pole barns trusses system, structurally damaging the roof assembly. The drive admitted the mistake, the ********** store sent out people to verify they hit it, the manager (*******) of the ********** ** location asked ** to send him a repair estimate invoice broken down by labor / materials. After we didn't hear back, we called him again and he sent the estimate to their ********** store, a manager there told us (with a attitude) its not his fault the driver hit the structure so he isn't paying for it and only stated he would drop a truss at the house, He explained it was my fault for having a structure there We did not hire True Value, as a contractor did. The driver dumped the small load of lumber and drove out with dump bed still up, bending a structural truss. He did not have anyone guide him back or check his surroundings. This pole barn is only 7 months old. The bill on replacing the truss was only $1800. The plate of the truck was H3-42079 as you can see in the pictures. We did notify True Value Corporate, and they put us in touch with the wrong ***** that person said they would get it to the right person, that was three weeks ago. We just want our structure repaired.

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a $50 true value gift card for my husband as a gift. The True value store I purchased it from states they no longer have the system to accept gift cards. I asked for a refund of my gift card they said no. I drove to another True Value store in a different city and they told me they have never seen True Value gift cards so they cannot accept it. They stole $50 dollars from me by selling me a gift card that I cannot use anywhere. I called the number on the back of the card and they basically told me "oh well it's your problem not ours that you cannot find a True Value store that accepts True Value gift cards". How are they allowed to sell these? They are stealing from hardworking people!

  Business Response

  Date: 01/09/2023

  Thank you for letting us know about this situation.  Someone from True Value will be contacting you to get the information about the card and provide you with a full refund.  We apologize for your inconvenience.  By way of background, the True Value retail stores are independently owned and operated and are free to participate or not in any of True Value's programs, including the gift card program.  Again, that being said, we will provide you with a full refund and we hope that this situation will not deter you from shopping at your local True Value store in the future.