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Business Profile

Health Club

Chicago Athletic Clubs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial Membership at the gym was begun in September 2021 - a year's charges were part of the deal - as a gift. Membership cancelled after the year as he did not find it convenient; charges stopped September 2022. In December 2021 charges re-commenced without authorization; we contacted the gym - they apologized and was told it was corrected. It was not corrected; I requested help from Master Card. Several months ensued as the case was "investigated."Master Card sent me back to the gym. The gym told me that it would be corrected.I have switched Master Card accounts in order to stop the gym from being able to continue.I have now been charged a continued monthly membership fee - that I did not approve - since December 2021; several months I was charged twice in a month.The total charges I consented to: $********* charges that are fraudulent and that I am requesting: Dec 22-Dec 23 - $79/mo x 12 = $948 Jan 24 - Jan 25 - $70/mo x 12 = $840 Double (erratic) charges = $535 Total refund requested from ABC/Lincoln Square = $2183.00

  • Initial Complaint

    Date:10/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Asked an employee about my contract for cancelling. was told to submit an email request. i would be charged for 1 month and my contract would end. after following the advice of the employee i emailed my request to cancel. only to find out that i will be charged for the last 3 months of service. the business has the duty to act in good faith and due to their negligent misrepresentation of the terms of the contract i am at a loss. 

  • Initial Complaint

    Date:08/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Send cancelation on July 11th 2024 Never received any time of reply Received an email Aug 5 about an expired card

  • Initial Complaint

    Date:04/15/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Apr 12 2024 my membership was canceled and i was banned from the premises, I believe based on a complaint by an employee. As I'm unsure what the employee said, I would like my perspective of the situation documented. I am also seeking a list of gyms owned by CAC in order to avoid them Finally, I received a text which seems to be a F45 employee contacting me unofficially through a burner number *************) associated with an app called Twilio which does not seem to be associated with other official numbers. I then received 2 spam text from 2 other burner numbers associated with this service. I would like an investigation into who sent the text (as only an F45 employee would have knowledge), as well as what actions the company plans to take in regards to this. I have provided additional documentation.

  • Initial Complaint

    Date:09/07/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chicago Athletic Clubs (via *** Fitness Solutions, LLC) made a fraudulent charge with my credit card. I had an agreement with Lincoln Park Athletic Club, signed 3/15/22 that states: This agreement may be cancelled at any time with a 30 day written notice after the first 30 days of membership is completed. The members will be required to make payments that are due within the 30 day notice. On 5-11/22 I put my membership on a 3 month freeze (no charges due to me). Per an email dated 5/11/22 from *** Fitness (Chicago Athletic Club), my account was frozen and no payments due during 5/31/22 8/31/22. "While frozen you will not have payments due." On 7/11/22 I provided written notice to Chicago Athletic Clubs to cancel my membership. 30 days written notice was provided as required in my agreement.On 7/31/22 a fraudulent charge was made with my Credit Card. I never authorized my frozen account (from 5/31/22 8/31/22) to be reinstated. I did not authorize the $89.00 charge made on 7/31/22 with my credit card.

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under the impression that my membership had been cancelled after March. I did not receive any charges, notifications, emails, or mail regarding these fees until July, which is FOUR months later. I had not been to that gym during the time period outlined in the letter so they are trying to charge me for services they did not provide and I did not use. I reached out to them multiple times via email, ********************************** and they stopped responding so I figured the issue was resolved. It can be confirmed in their system that I had not scanned into their gym during the time period they said I used it. They have now sent my balance to collection. As a full time nursing student who works ***** hours a week, paying this bill would be nearly half my monthly income. I refuse to pay for a service they did not provide, to a business who does not respect its customers by ignoring their emails. Let me know if you could utilize a copy of any of the emails I have sent.

Chicago Athletic Clubs, Inc. is NOT a BBB Accredited Business.

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