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Business Profile

Health Club

Lakeview Athletic Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am having an extremely difficult time cancelling my membership.I gave notice of a pause, which for this group means I am paying $15/month just to stay connected but not use the club.I moved out of the area and gave the required (more than) 30 days notice to cancel.Then I was told I was required to pay 2 months fee.Then, upon complaining, they agreed it was only one month fee, since I gave my 30 day notice.Then I was told I had to pay the full month payment of $74, not the $15 hold.This is ridiculous and unethical. I have not used the club but 3 times in the past half year, and no times since going to pause.What - if I pause for 3 months at $15/month and then cancelled, do I then owe the full rate for those three months? That's a scam. It's not really a pause at all.

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For two ******* in a row, the air conditioning has not been working at Lakeview Athletic Club. It's not like it's just been a couple of days. It has not been working for about a month. It has been made it stifling to engage in any kind of cardiovascular activity. Honestly, if I push myself hard, I worry I'm going to pass out. When asked if they could fix it or -- if I could receive a reduction in rates if this continues -- management has been unresponsive.

Lakeview Athletic Club is NOT a BBB Accredited Business.

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