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Business Profile

Health Products

Sasmar Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a order in December 2024 right before Christmas. I never received the product and when they tried to bill me for another month I went into my account and tracked the first package which showed its been stuck in transit for almost a month. After I contact the customer service team they stated that after 14 days ordering they are no longer responsible for the package if its lost as they cant see the tracking. Clearly that is a lie because 2 days ago I logged into my conceive plus account and it showed it is stuck in transit. They have stolen my money and refused to return it and I have never had a company tell me if you don't contact them 14 days after it shipped to report you never got it they keep your money. I want my money back!  

    Business Response

    Date: 01/22/2025

    Thank you for the opportunity to address this complaint regarding delivery issues.

    After thorough review, we must clarify that the address provided by the customer was incorrect, which led to the order being undeliverable. To ensure customer satisfaction, we are offering a full refund despite our disagreement with the claim. The customer placed her order on December 19, 2024, and it was shipped the same day with tracking information sent to the provided email address. Unfortunately, the email seems to have also been invalid, impacting our ability to communicate effectively.

    On January 19, 2025, the customer reported not receiving her package.  Our shipping policy requires that delivery issues be reported within 14 days of receiving tracking information, but the customer did not reach out until after that timeframe. Unfortunately, since the report was made outside of that time frame, we were unable to initiate a claim or locate the package through our carriers.
    Additionally, we received contact from the customer via telephone, during which interactions were aggressive and unprofessional toward our staff. We strive to provide excellent service and appreciate constructive feedback.

    For future reference, the delivery details provided were:
    Old US Highway 29
    ******, NC 27311
    **********************************

    We value all customer concerns and are committed to addressing them with respect and understanding.

    Thank you for your patience.

Sasmar Inc is NOT a BBB Accredited Business.

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